Affiliated Monitoring is TMA 2018 Monitoring Center of the Year

ADT, Vector and Affiliated Honored with Personnel Awards

The four winners of the 2018 TMA Monitoring Center of the Year Awards were announced at the 2018 Electronic Security Expo (ESX) on June 19. They are:

  • Monitoring Center of the Year: Affiliated Monitoring
  • Monitoring Center Support Person of the Year: Beth Bailey, ADT LLC
  • Monitoring Center Manager of the Year: Carmelo Mosca, Affiliated Monitoring
  • Monitoring Center Operator of the Year: Patricia Fody, Vector Security

Single logo - color“All of us at Affiliated Monitoring are gratified to receive this honor,” said Daniel Oppenheim, Executive Vice President, Affiliated. “It validates our deeply held beliefs in professionalism, kindness and technological innovation. The Monitoring Association represents the best of our industry and being recognized in this way is very fulfilling. Affiliated looks forward to supporting our dealers and their customers through this exciting era of growth and opportunity.”

From left: Carmelo Mosca, Affiliated; Patricia Fody, Vector; Beth Bailey, ADT LLC

Affiliated 2

From left: Affiliated’s Stanley Oppenheim, SDM Editor Laura Stapanek, TMA President Ivan Spector

“This award belongs to our ADT team members on the phones right now protecting our neighbors, family members, and our communities,” said Support Person of the Year Beth Bailey, ADT Sr. Manager, Customer Care. “It is my honor to support them and my passion to find ways to make it easier for them to do what they do best – take care of our customers.” ADT had finalists in all four categories this year.

“I feel grateful and honored to receive this award from The Monitoring Association,” said Manager of the Year Carmelo Mosca, Managing Director, Monitoring Operations, Affiliated. “It’s a pleasure to go to work every day with the hundreds of caring and hardworking monitoring specialists in Texas and New Jersey. I’m proud of this personal award and how it reflects positively on the entire Affiliated family.”

The TMA Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

The TMA Monitoring Center Excellence Awards Program is sponsored by SDM Magazine, which will publish a feature story detailing the accomplishments of the winners later this summer. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA.

“Each nominee must submit an extensive application detailing company systems like disaster recovery plan, education and training programs, technical innovations, and even community outreach,” said Lasko. “In the case of individual nominations, we ask for examples of how these employees go above and beyond their job descriptions to pursue excellence. Our judges had an extremely difficult time choosing winners from the amazing submissions we receive each year. We hope everyone will read SDM’s profiles of the winners this summer for inspiration!”

For past winners and more information, visit www.tma.us.

 

Finalists for 2018 TMA Excellence Awards Announced

Four Winners to Be Revealed at ESX on June 19

VIENNA, VA (May 7, 2018) – The Monitoring Association is pleased to announce the twelve finalists for the 2018 TMA Excellence Awards. Listed in alphabetical order by company within each category, they are:

  • Monitoring Center of the Year Finalists
    ADT, Affiliated, Vector
  • Monitoring Center Operator of the Year Finalists
    Duane Hilton, ADT; Linda Reed, Dynamark; Patricia Fody, Vector
  • Monitoring Center Manager of the Year Finalists
    Shari Wilson, ADT; Carmelo Mosca, Affiliated; Bill Fisher, UAS
  • Monitoring Center Support Person of the Year Finalists
    Beth Bailey, ADT; Lamar Shroyer, Dynamark; Boris Pejic, G4S

“We congratulate our finalists for being recognized as the best of the best,” said Elizabeth Lasko, Vice President of Communications, TMA. “Our judges really had a challenging time choosing the finalists, let alone the winners, from all the nominations. Our applicants all submitted stories that clearly demonstrate the breadth of excellence in companies and individuals across our industry.”

The TMA Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

The TMA Monitoring Center Excellence Awards are co-sponsored by SDM Magazine, which will publish a feature story on the winners later this summer. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA. The four winners will be announced at the Opening Reception of the 2018 Electronic Security Expo (ESX) on Tuesday, June 19. For past winners and more information, visit www.tma.us.

Prince George’s County, MD Goes Live with ASAP for Faster, More Accurate Emergency Response

ASAP-Concept1DTechnology Automates Emergency Response for More Speed and Accuracy

Prince George’s County, MD is the latest municipality to implement Automated Secure Alarm Protocol (ASAP), a service designed to automate communication between alarm monitoring central stations and public safety dispatch/911 centers. Prince George’s County is the 37th PSAP to implement ASAP, and at 499 square miles, the second largest.

Electronic data transmission results in the following benefits for residents and first responders:

  • Fewer phone calls to emergency response centers. Alarm center data is passed to public safety dispatch/911 operators electronically within seconds and then provided to first responders upon dispatch to the location.
  • Quicker processing times. Data doesn’t have to be input manually or communicated verbally, resulting in reduced hold times, less chance of human error and faster responses.
  • Greater accuracy of information transmitted.
  • More prompt action during natural disasters. It’s common for public safety dispatch/911 centers to be overwhelmed with calls during these types of emergencies.

With ASAP delivering alarm notification information directly from central stations to public safety answering points (PSAPs) and public safety dispatch centers via computer rather than by phone, the municipality expects alarm response times to drop significantly. These benefits will extend across Prince George’s County police, fire and emergency medical services.

Vector Security customers went live on March 21, followed by customers from other security companies. Nearly 3,400 Vector Security customers in the county will benefit from improved emergency response times. “We are constantly working to provide a safer environment for the public,” said Anita Ostrowski, Vice President of Central Station Services, Vector Security. “We’ve come a long way since being the first alarm company to introduce ASAP to Richmond, VA in 2012, and we are glad to see the technology make its way into more communities across the nation.”

ASAP was formed following a partnership between The Monitoring Association (formerly the Central Station Alarm Association) and the Association of Public-Safety Communications Professionals.

For more information on the benefits and features of ASAP, visit www.tma.us/asap.

TMA Member Vector Security Raleigh, NC Branch Partners with Susan G. Komen to Support ‘Securing the Cure’ Program

Vector Security, Inc., the provider of intelligent mobile security and automation solutions for homes and businesses, announced its partnership with the Susan G. Komen North Carolina Triangle to the Coast Affiliate (Komen NCTC) in support of the “Securing the Cure” program for breast cancer research and education.

As part of the year-long partnership, Vector Security will donate $100 to Komen NCTC for each security system sold and installed by the Raleigh Branch mentioning promo code “SGK” during 2018. In addition, Vector Security will award one year of free basic monitoring services to a breast cancer survivor, as nominated by Komen NCTC, as part of October’s Breast Cancer Awareness Month.

“Vector Security not only protects the communities we serve, we also give back and support important causes,” said Drew Jones, General Manager of the company’s Raleigh, NC branch. “We are proud to support Komen NCTC in their efforts to promote breast cancer awareness and look forward to a successful partnership.”

“We are thrilled Vector Security has joined our local fight against breast cancer,” said Pam Kohl, Executive Director of Komen NCTC. “Donations made through the ‘Securing the Cure’ program will support community health grants across Central and Eastern North Carolina as well as contribute to Komen’s National Research Program, which provides funding for cutting-edge breast cancer research across the country. We are thankful to have partners like Vector Security, who enable us to work toward achieving our Bold Goal of reducing breast cancer mortality by 50% in the U.S. by 2026.”

A dedicated webpage has been set up at www.vectorsecurity.com/SGK for more information. Those interested can also contact the Vector Security Raleigh Branch at 919-859-0163 and mention code “SGK.”

Vector Security to Award Loss Prevention Foundation (LPF) Scholarships for 10th Straight Year

More than $213,000 awarded to date to support loss prevention certification.

For the 10th year in a row, TMA member Vector Security, Inc., the provider of intelligent mobile security and automation solutions to homes and businesses, is accepting applications for its Loss Prevention Foundation (LPF) scholarship program from now through March 31, 2018. Applications can be submitted via the Vector Security website at www.vectorsecurity.com/lpfscholarship.

The scholarships provide financial support to loss prevention professionals – or those who have an interest in loss prevention – seeking to obtain LPQ and LPC certifications. Vector Security began awarding the scholarships in 2009 in support of career development and continuing education for professionals in this important and rapidly-growing industry.

“We are proud to celebrate 10 years of partnership with the Loss Prevention Foundation to support the important and evolving profession of loss prevention,” said Michael T. Grady, LPC, Executive Vice President, Vector Security Networks. “As the security needs of multi-site businesses continue to change, including the need to integrate IT and network solutions into loss prevention more closely, it becomes increasingly important for LP professionals to stay current on industry trends and solutions. Continuing education and certification in this field will help LP professionals meet the challenges of their profession.”

“We value the contributions loss prevention professionals make to this industry and our commitment to this profession remains strong,” Grady added. “Through our scholarship program, we’re honored to assist individuals who otherwise may be hindered by the costs associated with obtaining this certification.”

Vector Security has awarded 209 scholarships totaling $213,220 since the program began in 2009. The scholarships cover all course and examination fees for retail loss prevention professionals who wish to obtain LPF’s Loss Prevention Qualified (LPQ) or Loss Prevention Certified (LPC) certifications.

“Hearing the stories of how our scholarships have helped people advance their careers makes me proud to be part of a company that cares about the industry as a whole, as well as helping individuals advance in their professions,” said Debbie Fisher, Vector Security Marketing Online Specialist, who has administered the program since its inception. “Every now and then, I will receive an email from a recipient who has just passed their exam. I love to hear about their success and the journey they took to get there. It’s not always an easy road, but their pride and hard work shows through in their accomplishments. It makes me happy to know we played a part in their story.”

In 2012, the scholarship program was expanded into Canada and will continue this year as well. A total of 10 LPQ and 10 LPC scholarships will be awarded to U.S.-based professionals, while another five LPC scholarships will be awarded to Canadian-based professionals.

Anyone currently in the loss prevention industry, or has an interest in the industry, may apply for an LPQ scholarship. Those applying for the LPC scholarship must meet certain eligibility requirements. Detailed information can be found at www.vectorsecurity.com/lpfscholarship.

Monroeville, PA to Cut Emergency Response Times with ASAP

On December 19, Monroeville became the first municipality in the Pittsburgh area to implement the Automated Secure Alarm Protocol (ASAP), a service designed to automate communication between alarm monitoring central stations and public safety dispatch/911 centers. Monroeville is the 32nd “PSAP” in the United States and second in Pennsylvania to connect with ASAP.

“Every second counts in emergencies,” said Monroeville Chief of Police Doug Cole. “With ASAP, we’ll be able to reduce call-processing times to provide quicker and more accurate emergency response to Monroeville citizens.”

Electronic data transmission results in the following benefits for residents and first responders:

  • Fewer phone calls to emergency response centers. Alarm center data is passed to public safety dispatch/911 operators electronically within seconds and then provided to first responders upon dispatch to the location.ASAP-Concept1D
  • Quicker processing times. Data doesn’t have to be input manually or communicated verbally, resulting in reduced hold times, less chance of human error and faster responses.
  • Greater accuracy of information transmitted.
  • More prompt action during natural disasters. It’s common for public safety dispatch/911 centers to be overwhelmed with calls during these types of emergencies.

Monroeville receives 2,500 calls at its dispatch center monthly. Historically, its average alarm response time has been between two to four minutes. With ASAP delivering alarm notification information directly from central stations to public safety answering points (PSAPs) and public safety dispatch centers via computer rather than by phone, the municipality expects alarm response times to drop to a minute and half or less. These benefits will extend across Monroeville police, fire and emergency medical services, and Pitcairn police and emergency medical services, according to Monroeville’s statement.

For more information about ASAP, visit tma.us/asap.

Source: PRNewswire

Vector Security’s Rick Simpson is New Chair of TMA Standards Committee

Rick SimpsonTMA, as an ANSI-approved SDO (Standards Development Organization), has an active Standards committee. This committee promotes and produces standards to help guide alarm companies in operating their monitoring centers within ANSI guidelines. Today TMA is pleased to announce the new chair of this committee: Vector Security VP of Technical Services Rick Simpson. A long-time active participant in the security industry, Simpson is known for working to safeguard codes and processes that are fair for labor, industry and the consumer.

Beginning his career in the alarm industry more than 30 years ago as a service technician, Simpson has held numerous technical services management positions within Vector. Today, he is responsible for the development of Vector’s technical product selection, installation and servicing protocols. He is NICET Level 3 certified and is Vectors’s technical license holder in more than 15 states.

Simpson has served as Chairperson of the ESA Standards and Fire Life Safety Committee for 7 years and has represented TMA on NFPA 72 Household Fire Alarm Systems. He has faced numerous uphill battles in fighting code development which would have been detrimental to industry growth.

Simpson says that initially he plans to continue the current focus on recognized industry standards including NFPA 72 and 101, and begin a review  of CP-01 and its impact on the alarm industry.

The Standards committee will be co-chaired by Shane Clary, Vice President, Codes and Standards Compliance at Bay Alarm Company. For more information on this committee, contact Bryan Ginn at TMA.