Newport News, VA Goes Live with ASAP

Alarm users in coastal Virginia city to benefit from faster, more accurate emergency response

ASAP-Concept1DOn August 4, Newport News, Virginia became the latest municipality to go live with Automated Secure Alarm Protocol (ASAP), a technology that automates communication between alarm monitoring central stations and 911 centers, resulting in improved accuracy and speed of emergency response.

Transmitting data electronically speeds up alarm notification delivery and reduces the number of phone calls and processing times at emergency response centers. It also eliminates human error and miscommunication between operators; all pertinent data goes directly to first responders within seconds.

In areas where it is used, ASAP delivers alarm notification information from central stations directly to public safety answering points (PSAPs) via computer rather than by phone, eliminating the need for communication between monitoring center operators and 911 operators.

ASAP was created in partnership with The Monitoring Association (formerly the Central Station Alarm Association) and the Association of Public Safety Communications Officials (APCO). Vector Security was the first alarm company to use ASAP in the City of Richmond, VA in 2012. Vector Security assisted with implementation in Newport News by helping to perform extensive testing prior to the system going live.

“Alarm users in Newport News, including several hundred Vector Security customers, will benefit from faster and more accurate emergency response with the implementation of ASAP,” said Anita Ostrowski, Vice President of Central Station Services, Vector Security. “We hope the positive impact that ASAP will bring to Newport News will encourage other major 911 centers in the nation to adopt this technology as well.”

“As a security provider, we seek ways to promote ASAP’s value to municipalities and public agencies, and help other alarm companies implement it for the greater good of the industry and the safety of our communities,” she added.

In addition to Vector, the following alarm companies are now live with ASAP in Newport News: Rapid Response, Protection1, Vivint, Moni, Guardian, and Affiliated.  ADT will be going live next week.

Newport News is the fourth largest city in size in Virginia, with its boundaries encompassing 69 square miles. Within Virginia, Newport News joins the City of Richmond, James City County, York County, and Henrico County, which are already online with the use of ASAP technology.

Other municipalities that have implemented ASAP include Rochester/Monroe County, NY; Houston, TX; Washington, DC.; Tempe, AZ; Boca Raton, FL; Delaware County, OH; Bucks County, PA; and many others.

For more information on the benefits and features of ASAP, visit www.tma.us/asap or www.vectorsecurity.com/asap.

 

Highland Park, TX Goes Live with the Automated Secure Alarm Protocol (ASAP)

Town is the first to implement ASAP solution provided by Tyler Technologies for New World CAD systems

The Town of Highland Park, Texas, became the 22nd public-safety answering point (PSAP) in the United States and the fifth PSAP in Texas to join the Automated Secure Alarm Protocol (ASAP) program, a technology that automates communication between alarm monitoring central stations and 9-1-1 centers, resulting in improved accuracy and speed of emergency response. Highland Park went live with Vector Security on April 19, 2017. Within hours, other alarm monitoring companies also went live with Highland Park, including Affiliated Monitoring, Central Security, Guardian Protection Services, Monitronics, Protection One, Rapid Response, and Vivint.

ASAP was created in partnership with The Monitoring Association (then the Central Station Alarm Association or CSAA) and the Association of Public Safety Communications Officials (APCO), with Vector Security President and CEO Pam Petrow co-chairing the steering committee. Vector Security was the first alarm company to use ASAP in the City of Richmond, Virginia, in 2012. The ASAP program is designed to eliminate telephone calls, mistakes and miscommunication between alarm monitoring companies and 9-1-1 PSAPs and has effectively reduced 9-1-1 processing time, enabling a faster response time by public safety.

“As a security provider, we actively seek ways to promote ASAP’s value to municipalities and public agencies, and help other alarm companies implement it for the greater good of the industry and the safety of our communities,” Ms. Petrow added.

The implementation at Highland Park represents another milestone for the ASAP program, with Tyler Technologies becoming the newest CAD provider to implement an ASAP interface solution. The solution is now offered for Tyler’s New World Enterprise CAD product line. Former Highland Park Chief Chris Vinson, who passed away unexpectedly in June 2015, was a proponent of law enforcement priority responses to verified alarms. He met with New World Systems prior to its acquisition by Tyler Technologies to gain support for Highland Park’s becoming the first New World ASAP interface deployment site to facilitate the rapid delivery of alarm notifications from alarm monitoring companies without the use of a telephone call.

“In an emergency, time is critical,” said Greg Sebastian, president of Tyler’s Public Safety Division. “With the ASAP program, call processing time is reduced, inaccuracies in alarm and location information are minimized, and 9-1-1 call takers stay available to answer emergency calls for service. We’re pleased the ASAP functionality in Tyler’s New World Enterprise CAD solution helps public safety personnel provide a rapid response to the residents of Highland Park.”

“Highland Park Department of Public Safety strives to provide the best in public safety service,” said Chief Paul Sandman, Assistant Director of Public Safety. “We continuously work toward leveraging technology in order to improve our response times for police, fire and EMS emergencies.  Our new ASAP solution allows alarm integration that increases the alarm communication speed to our communications center. The ASAP solution also frees our communications specialists to handle other incoming emergency phone calls.”

According to Bill Hobgood, nationally recognized ASAP program expert and a public safety IT project manager for the City of Richmond, Virginia, said, “The Highland Park ASAP implementation is a tribute to Chief Vinson’s vision and passion in the pursuit of technology for the benefit of law enforcement and increased citizen satisfaction. Hobgood added, “Tyler Technologies made good on that promise and fulfilled Chief Vinson’s vision. The job is done in his honor. Congratulations to both Highland Park and Tyler Technologies.”

The ASAP program is based on an American National Standard[1] developed jointly by the Association of Public Safety Communications Officials (APCO) International and the Central Station Alarm Association (CSAA) now known as The Monitoring Association. The program provides a standardized method through the use of automation and the power of Nlets[2] to deliver alarm notifications to 9-1-1 Public Safety Answering Points. As a result, there is an increase in the likelihood of increased law enforcement apprehensions for crimes in-progress, fires quickly extinguished with minimal property damage, and could mean a life saver for a medical emergency patient when every second counts.

 

About Vector Security
For more than 40 years, Vector Security, Inc. (www.vectorsecurity.com) has been a premier provider of intelligent security solutions tailored to the needs of the customer. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches and authorized dealers. Through its wholly-owned subsidiary, Industry Retail Group (IRG), the company also offers customized managed broadband services that lay the foundation for unsurpassed business intelligence. Vector Security is a sister company of the Philadelphia Contributionship, a mutual insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.

About The Monitoring Association
The Monitoring Association (TMA), formerly the Central Station Alarm Association (CSAA), is an internationally-recognized non-profit trade association that represents professional monitoring companies, including those listed by a TMA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. Incorporated in 1950, TMA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. TMA’s mission is to advance the professional monitoring industry through education, advocacy, and public safety relationships. www.tma.us.  For more information, contact Elizabeth Lasko at TMA, 703-242-4670 x 16.

About Tyler Technologies, Inc.

Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector – cities, counties, schools and other government entities – to become more efficient, more accessible and more responsive to the needs of their constituents. Tyler’s client base includes more than 15,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations. In 2016, Forbes ranked Tyler on its “Most Innovative Growth Companies” list, and it has also named Tyler one of “America’s Best Small Companies” eight times. The company has been included six times on the Barron’s 400 Index, a measure of the most promising companies in America. More information about Tyler Technologies, headquartered in Plano, Texas, can be found at  www.tylertech.com

 

 

 

 

[1] APCO/CSAA 2.101.2-2014 ANSI Standard Alarm Monitoring Company to PSAP CAD Automated Secure Alarm Protocol

[2] Nlets: The International Justice and Public Safety Network

Guilford County, NC is Latest PSAP to Go Live with ASAP

ASAP-Concept1DOn January 26, the Metro Guilford/Greensboro, NC PSAP officially went live with the ASAP program.

“The addition of Guilford Metro 9-1-1 is a major project milestone and a win-win for the citizens and businesses of Guilford County, the City of Greensboro and the alarm industry,” said Bill Hobgood, ASAP Project Subject-Matter-Expert with the City of Richmond, VA, one of the two original ASAP pilot sites. “It is exciting to see PSAPs step up to take advantage of the benefits that the ASAP program offers, while generating greater customer satisfaction. Guilford Metro 9-1-1 is to be applauded.”

The Metro Guilford 911 administration and local media collaborated to inform local citizens of the benefits of the new service. Check out the news videos below:

The first alarm company to be connected to Guilford is Vector Security.  “We will be bringing up other central stations during the month of February with Metro Guilford,” said Hobgood.

ASAP was launched in 2011 as a public-private partnership, designed to increase the efficiency and reliability of emergency electronic signals from central station alarm companies to Public Safety Answering Points (PSAPs). ASAP utilizes ANSI standard protocols developed cooperatively by the Association of Public Communications Officials (APCO) and the Central Station Alarm Association (CSAA).

With ASAP, critical life safety signals and accurate information is processed more quickly, through the Nlets system of state-to-state PSAP communication, insuring that complete and accurate information is transmitted to the PSAP every time. The ASAP program has the potential to save PSAPs and emergency services millions of dollars.

Implementation of the ASAP service is expected to surge in 2016. Interested PSAPs and alarm companies should contact asap@csaaintl.org for more information, or visit the ASAP website.

 

Shannon Woodman Joins CSAA Board of Directors Executive Committee

CSAA board member Shannon Woodman, COO of Washington Alarm in Seattle, Washington, is the newest member of the CSAA Board of Directors’ Executive Committee. She joins the committee at the invitation of the president, in the role of Special Advisor. Shannon Woodman headshot

“I am very excited to have Shannon join the Executive Committee,” said CSAA President Pam Petrow, President and CEO, Vector Security. “She has shown great leadership with her work as Chair of the Membership Committee and Co-Chair of the Owner Operator/Regional Voice of the Customer sessions. Her abilities to collaborate, be innovative, and communicate effectively are talents that will further strengthen the EC.”

As the 3rd generation in an alarm company family, Shannon Woodman grew up in the security industry. She came to work full time for Washington Alarm in 2000 as a sales representative and quickly worked her way up to Sales Manager. In 2011 Woodman officially took over day-to-day operations of the company from her father, becoming Chief Operating Officer.

“I am excited to be a part of the new leadership team at CSAA,” said Woodman. “We have a great group of people working hard to make effective changes that will position CSAA to provide even greater benefits to our membership.”

Woodman is a member of Security Systems News “20 under 40,” Integrator Class of 2010. In 2014 she received the Presidential Special Recognition Award for her work with the membership committee with CSAA. She has served as:

  • Board Member Seattle Executive Association 2005-2007 and 2008-2010
  • President of Seattle Executives Association 2009
  • Board Member and Community Service Chair of Seattle International District Rotary Club 2003-2007
  • Board Member of Seattle International District Rotary Club 2013-Current
  • President of Seattle International District Rotary Club 2014-2015
  • Central Station Alarm Association (CSAA) Membership Chair 2010-Present
  • CSAA Board Member 2013-Present

Woodman states, “I believe in working on our business and not just in our business. I do this by attending seminars, listening to speakers, asking other people how they do things in their business, as well as meeting as many people as I can.”

Want to receive news from CSAA? Subscribe to our blog or sign up for Signals, our biweekly e-newsletter.

–Elizabeth Lasko, October 2, 2015

Pamela J. Petrow Named President of CSAA International

Pamela J. Petrow, President and Chief Executive Officer of Vector Security, Inc., is the new President of CSAA International. Her term will extend through October 2017.

Pam-Petrow[1]“It is an honor and a privilege to be able to lead CSAA during this period of transformation for the alarm industry,” said Petrow. “As president, I will build on our past successes, looking to transition the Association to meet the current and future needs of our members.”

Petrow says that her vision for her term focuses specifically on member engagement and membership value. “My objectives are threefold,” she said. “One, to improve membership value and relevance; two, to help our members position their companies for the future; and three, to grow membership overall.”

“I believe in the power and value of associations, and I also understand the challenges they face in communicating their benefits to members, both current and prospective,” said Petrow. “We have already begun a review of the structure of CSAA, because our members are diverse and need more customized benefits than they have received in the past. Over my term, CSAA leadership and I will talk to every member to discuss their individual needs and determine how to bring them relevant and valuable benefits.”

In addition, she said, “One of my biggest challenges will be to reawaken enthusiasm and participation among our members. We will discover new ways that every member can make a contribution, to volunteer and share in our association community.”

“We must build on our members’ passion and tap into their expertise to improve and advance the whole alarm industry,” concluded Petrow.

Read the complete release

–Elizabeth Lasko, CSAA, May 4, 2015