Chesapeake, VA Goes Live with ASAP for Faster, More Accurate Emergency Response

Technology Automates Emergency Response for More Speed and Accuracy

The City of Chesapeake, VA is the latest municipality to implement Automated Secure Alarm Protocol (ASAP), a technology designed to automate communication between alarm monitoring central stations and public safety dispatch/911 centers.

Chesapeake is the 42nd PSAP in the United States and 7th PSAP in Virginia to go live with the ASAP program as of October 12, 2018.

Electronic data transmission results in the following benefits for residents and first responders:

  • Fewer phone calls to emergency response centers. Alarm center data is passed to public safety dispatch/911 operators electronically within seconds and then provided to first responders upon dispatch.
  • Quicker processing times. Data doesn’t have to be input manually or communicated verbally, resulting in reduced hold times, less chance of human error, and faster responses.
  • Greater accuracy of information transmitted. Electronic transmission of data reduces chances for errors.

More than 900 Vector Security customers in Chesapeake will benefit from improved emergency response times via ASAP. Vector Security assisted the city by helping to perform extensive testing prior to the system going live.

“Virginia is where we debuted ASAP for the first time in 2012,” said Anita Ostrowski, Vice President of Central Station Services, Vector Security. “We’ve come a long way since being the first alarm company to introduce ASAP in Richmond, and we are glad to see the technology make its way into more municipalities across the nation, for the greater safety of our communities.”

ASAP was formed in partnership between The Monitoring Association and The Association of Public Safety Communications Officials, with Vector Security President and CEO Pamela J. Petrow co-chairing the committee.

The city of Chesapeake joins Richmond and Newport News, VA, as well as the counties of York, James City, Henrico and Loudon, VA as the latest emergency response center in the state to go live with ASAP technology.

Nationwide, nearly 50 agencies have implemented, or are in the process of implementing ASAP. For a current list:  https://tma.us/asap/

 

Chester County, PA Activates the ASAP Service

ASAP-Concept1DOn July 30, Chester County became the 39th 9-1-1 PSAP (Public Safety Answering Point) in the United States and the 3rd in Pennsylvania to implement the ASAP-to-PSAP service (ASAP®). ASAP, launched in 2011 as a public-private partnership, is designed to increase the accuracy and efficiency of calls for service from alarm companies to PSAPs. The ASAP service utilizes ANSI standard protocols developed cooperatively by the Association of Public-Safety Communications Officials (APCO) and The Monitoring Association (TMA).

Director of Chester County Department of Emergency Services Robert J. Kagel said that “Deploying ASAP-to-PSAP is another tool for Chester County to provide our citizens with the most efficient 9-1-1 service possible.  By having the information from alarm companies being entered into the Computer-aided-dispatch system we will save as much as 2-3 minutes. This will help save lives and protect property.”

Vector Security was the first alarm monitoring company to go live with Chester County. They were followed by Tyco, Rapid Response, Brinks, Vivint, and Protection 1. Guardian, Affiliated and ADT will be live in a few days.

 

ASAP Expands Service in Florida

ASAP-Concept1DRiviera Beach Police Communications went live with the ASAP program on July 23. RBPD is currently live with Vector Security, Rapid Response Monitoring, Vivint, Protection One, ADT, Tyco, Affiliated Monitoring, Brinks, Guardian, and Central Security.

Riviera Beach is the 38th 9-1-1 PSAP in the United States, and the 5th locality in Florida to implement the ASAP program.

The Riviera Beach 9-1-1 PSAP began receiving four alarm notifications via the ASAP service within the first 24 hours of operation.

Details will be added when available.

Affiliated Monitoring is TMA 2018 Monitoring Center of the Year

ADT, Vector and Affiliated Honored with Personnel Awards

The four winners of the 2018 TMA Monitoring Center of the Year Awards were announced at the 2018 Electronic Security Expo (ESX) on June 19. They are:

  • Monitoring Center of the Year: Affiliated Monitoring
  • Monitoring Center Support Person of the Year: Beth Bailey, ADT LLC
  • Monitoring Center Manager of the Year: Carmelo Mosca, Affiliated Monitoring
  • Monitoring Center Operator of the Year: Patricia Fody, Vector Security

Single logo - color“All of us at Affiliated Monitoring are gratified to receive this honor,” said Daniel Oppenheim, Executive Vice President, Affiliated. “It validates our deeply held beliefs in professionalism, kindness and technological innovation. The Monitoring Association represents the best of our industry and being recognized in this way is very fulfilling. Affiliated looks forward to supporting our dealers and their customers through this exciting era of growth and opportunity.”

From left: Carmelo Mosca, Affiliated; Patricia Fody, Vector; Beth Bailey, ADT LLC

Affiliated 2

From left: Affiliated’s Stanley Oppenheim, SDM Editor Laura Stapanek, TMA President Ivan Spector

“This award belongs to our ADT team members on the phones right now protecting our neighbors, family members, and our communities,” said Support Person of the Year Beth Bailey, ADT Sr. Manager, Customer Care. “It is my honor to support them and my passion to find ways to make it easier for them to do what they do best – take care of our customers.” ADT had finalists in all four categories this year.

“I feel grateful and honored to receive this award from The Monitoring Association,” said Manager of the Year Carmelo Mosca, Managing Director, Monitoring Operations, Affiliated. “It’s a pleasure to go to work every day with the hundreds of caring and hardworking monitoring specialists in Texas and New Jersey. I’m proud of this personal award and how it reflects positively on the entire Affiliated family.”

The TMA Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

The TMA Monitoring Center Excellence Awards Program is sponsored by SDM Magazine, which will publish a feature story detailing the accomplishments of the winners later this summer. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA.

“Each nominee must submit an extensive application detailing company systems like disaster recovery plan, education and training programs, technical innovations, and even community outreach,” said Lasko. “In the case of individual nominations, we ask for examples of how these employees go above and beyond their job descriptions to pursue excellence. Our judges had an extremely difficult time choosing winners from the amazing submissions we receive each year. We hope everyone will read SDM’s profiles of the winners this summer for inspiration!”

For past winners and more information, visit www.tma.us.

 

Finalists for 2018 TMA Excellence Awards Announced

Four Winners to Be Revealed at ESX on June 19

VIENNA, VA (May 7, 2018) – The Monitoring Association is pleased to announce the twelve finalists for the 2018 TMA Excellence Awards. Listed in alphabetical order by company within each category, they are:

  • Monitoring Center of the Year Finalists
    ADT, Affiliated, Vector
  • Monitoring Center Operator of the Year Finalists
    Duane Hilton, ADT; Linda Reed, Dynamark; Patricia Fody, Vector
  • Monitoring Center Manager of the Year Finalists
    Shari Wilson, ADT; Carmelo Mosca, Affiliated; Bill Fisher, UAS
  • Monitoring Center Support Person of the Year Finalists
    Beth Bailey, ADT; Lamar Shroyer, Dynamark; Boris Pejic, G4S

“We congratulate our finalists for being recognized as the best of the best,” said Elizabeth Lasko, Vice President of Communications, TMA. “Our judges really had a challenging time choosing the finalists, let alone the winners, from all the nominations. Our applicants all submitted stories that clearly demonstrate the breadth of excellence in companies and individuals across our industry.”

The TMA Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

The TMA Monitoring Center Excellence Awards are co-sponsored by SDM Magazine, which will publish a feature story on the winners later this summer. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA. The four winners will be announced at the Opening Reception of the 2018 Electronic Security Expo (ESX) on Tuesday, June 19. For past winners and more information, visit www.tma.us.

Prince George’s County, MD Goes Live with ASAP for Faster, More Accurate Emergency Response

ASAP-Concept1DTechnology Automates Emergency Response for More Speed and Accuracy

Prince George’s County, MD is the latest municipality to implement Automated Secure Alarm Protocol (ASAP), a service designed to automate communication between alarm monitoring central stations and public safety dispatch/911 centers. Prince George’s County is the 37th PSAP to implement ASAP, and at 499 square miles, the second largest.

Electronic data transmission results in the following benefits for residents and first responders:

  • Fewer phone calls to emergency response centers. Alarm center data is passed to public safety dispatch/911 operators electronically within seconds and then provided to first responders upon dispatch to the location.
  • Quicker processing times. Data doesn’t have to be input manually or communicated verbally, resulting in reduced hold times, less chance of human error and faster responses.
  • Greater accuracy of information transmitted.
  • More prompt action during natural disasters. It’s common for public safety dispatch/911 centers to be overwhelmed with calls during these types of emergencies.

With ASAP delivering alarm notification information directly from central stations to public safety answering points (PSAPs) and public safety dispatch centers via computer rather than by phone, the municipality expects alarm response times to drop significantly. These benefits will extend across Prince George’s County police, fire and emergency medical services.

Vector Security customers went live on March 21, followed by customers from other security companies. Nearly 3,400 Vector Security customers in the county will benefit from improved emergency response times. “We are constantly working to provide a safer environment for the public,” said Anita Ostrowski, Vice President of Central Station Services, Vector Security. “We’ve come a long way since being the first alarm company to introduce ASAP to Richmond, VA in 2012, and we are glad to see the technology make its way into more communities across the nation.”

ASAP was formed following a partnership between The Monitoring Association (formerly the Central Station Alarm Association) and the Association of Public-Safety Communications Professionals.

For more information on the benefits and features of ASAP, visit www.tma.us/asap.

TMA Member Vector Security Raleigh, NC Branch Partners with Susan G. Komen to Support ‘Securing the Cure’ Program

Vector Security, Inc., the provider of intelligent mobile security and automation solutions for homes and businesses, announced its partnership with the Susan G. Komen North Carolina Triangle to the Coast Affiliate (Komen NCTC) in support of the “Securing the Cure” program for breast cancer research and education.

As part of the year-long partnership, Vector Security will donate $100 to Komen NCTC for each security system sold and installed by the Raleigh Branch mentioning promo code “SGK” during 2018. In addition, Vector Security will award one year of free basic monitoring services to a breast cancer survivor, as nominated by Komen NCTC, as part of October’s Breast Cancer Awareness Month.

“Vector Security not only protects the communities we serve, we also give back and support important causes,” said Drew Jones, General Manager of the company’s Raleigh, NC branch. “We are proud to support Komen NCTC in their efforts to promote breast cancer awareness and look forward to a successful partnership.”

“We are thrilled Vector Security has joined our local fight against breast cancer,” said Pam Kohl, Executive Director of Komen NCTC. “Donations made through the ‘Securing the Cure’ program will support community health grants across Central and Eastern North Carolina as well as contribute to Komen’s National Research Program, which provides funding for cutting-edge breast cancer research across the country. We are thankful to have partners like Vector Security, who enable us to work toward achieving our Bold Goal of reducing breast cancer mortality by 50% in the U.S. by 2026.”

A dedicated webpage has been set up at www.vectorsecurity.com/SGK for more information. Those interested can also contact the Vector Security Raleigh Branch at 919-859-0163 and mention code “SGK.”