ASAP Arrives in Georgia with Implementation in Alpharetta

ASAP-Concept1DASAP nationwide expansion continues! Georgia is the 13th state in addition to the District of Columbia to participate in the ASAP program. Alpharetta, GA is the 40th PSAP in the United States to go-live with the ASAP program and the first agency in the state of Georgia to implement ASAP.  Alpharetta also dispatches for the City of Milton GA.

As of August 15, Alpharetta is operational with ADS Security in Nashville, Tyco, Rapid Response Monitoring, Vector Security, Protection One, Central Security, Guardian Protection Services, Affiliated Monitoring, Brinks, ESC Central, and Vivint.  Security Central and ADT will be live with Alpharetta within the next few weeks.

“The City of Alpharetta is excited and honored to be the first agency in the state of Georgia to implement the ASAP program,” said Ben Bolin, Alpharetta Police Department’s 9-1-1 Operations Manager. “In addition to the alarm companies currently participating with Alpharetta, ASAP is expected to be the catalyst to encourage participation by local alarm companies in the ASAP program. The ASAP program is state-of-the art technology by fully automating the delivery of alarm notifications to Alpharetta’s emergency communications center within seconds from alarm monitoring companies without having to make a telephone call.”

For more information, visit ASAP. 

ASAP Expands Service in Florida

ASAP-Concept1DRiviera Beach Police Communications went live with the ASAP program on July 23. RBPD is currently live with Vector Security, Rapid Response Monitoring, Vivint, Protection One, ADT, Tyco, Affiliated Monitoring, Brinks, Guardian, and Central Security.

Riviera Beach is the 38th 9-1-1 PSAP in the United States, and the 5th locality in Florida to implement the ASAP program.

The Riviera Beach 9-1-1 PSAP began receiving four alarm notifications via the ASAP service within the first 24 hours of operation.

Details will be added when available.

Prince George’s County, MD Goes Live with ASAP for Faster, More Accurate Emergency Response

ASAP-Concept1DTechnology Automates Emergency Response for More Speed and Accuracy

Prince George’s County, MD is the latest municipality to implement Automated Secure Alarm Protocol (ASAP), a service designed to automate communication between alarm monitoring central stations and public safety dispatch/911 centers. Prince George’s County is the 37th PSAP to implement ASAP, and at 499 square miles, the second largest.

Electronic data transmission results in the following benefits for residents and first responders:

  • Fewer phone calls to emergency response centers. Alarm center data is passed to public safety dispatch/911 operators electronically within seconds and then provided to first responders upon dispatch to the location.
  • Quicker processing times. Data doesn’t have to be input manually or communicated verbally, resulting in reduced hold times, less chance of human error and faster responses.
  • Greater accuracy of information transmitted.
  • More prompt action during natural disasters. It’s common for public safety dispatch/911 centers to be overwhelmed with calls during these types of emergencies.

With ASAP delivering alarm notification information directly from central stations to public safety answering points (PSAPs) and public safety dispatch centers via computer rather than by phone, the municipality expects alarm response times to drop significantly. These benefits will extend across Prince George’s County police, fire and emergency medical services.

Vector Security customers went live on March 21, followed by customers from other security companies. Nearly 3,400 Vector Security customers in the county will benefit from improved emergency response times. “We are constantly working to provide a safer environment for the public,” said Anita Ostrowski, Vice President of Central Station Services, Vector Security. “We’ve come a long way since being the first alarm company to introduce ASAP to Richmond, VA in 2012, and we are glad to see the technology make its way into more communities across the nation.”

ASAP was formed following a partnership between The Monitoring Association (formerly the Central Station Alarm Association) and the Association of Public-Safety Communications Professionals.

For more information on the benefits and features of ASAP, visit www.tma.us/asap.

ADS Security Partners with City of Brentwood to Improve Emergency Response with ASAP

Brentwood is the second community in Tennessee to go live with ASAP-to-PSAP.

On March 15, ADS Security (ADS), a regional electronic security company based in NashvilleASAP-Concept1D, announced the introduction of the ASAP-to-PSAP service (ASAP) in Brentwood, TN. ADS worked closely with the City of Brentwood and the Brentwood Emergency Communications Center to make this technology available in their area. ASAP will cut down on 911 processing time by 2-3 minutes for all residents of the City of Brentwood.

“ADS Security is delighted that the City of Brentwood Emergency Communications Center has allowed us to partner with them to introduce this state-of-the-art technology,” said Steve Crist, ADS Director of Monitoring Operations. “Reducing alarm response times is at the heart of what we all do.”

Now in Brentwood, alarm companies like ADS Security will be able to electronically send information like addresses, names, and alarm information directly to 911 operators. The information appears in an “instant messaging” box for the 911 operators to quickly review. They then are able to provide real-time dispatching information back to the alarm company, to then relay to the customers.

The three main benefits of ASAP are:

  1. The electronic transmission of data virtually eliminates mistakes and miscommunications with humans talking over the phone.
  2. The elimination of a phone line from the transmission process can cut down 911 processing time by 2-3 minutes. This can save lives, help authorities more quickly extinguish fires, and help apprehend criminals.
  3. This program reduces call volume into emergency communication centers. This can save municipalities money and resources that can be better allocated elsewhere to serve the community.

The City of Brentwood is only the second agency to go live with ASAP in Tennessee, following Chattanooga /Hamilton County which went online with this program in November 2017. ADS plans to continue to work with communities across the Southeast to roll this program out in all of the areas they service.

Headquartered in Nashville, Tennessee, ADS Security (ADS) is ranked the 20th largest electronic security firm in the nation, according to the annual Top 100 rankings compiled by Security Distributing & Marketing (SDM) magazine. ADS was named Dealer of the Year by SDM in 2014.

Following ADS, Rapid Response, Protection One, Vector, Tyco, Monitronics, Guardian, and Vivint have gone live with Brentwood.  ADT is scheduled to go live with Brentwood on March 27. Brentwood is the 36th agency in the United States to launch ASAP.

 

 

Monroeville, PA to Cut Emergency Response Times with ASAP

On December 19, Monroeville became the first municipality in the Pittsburgh area to implement the Automated Secure Alarm Protocol (ASAP), a service designed to automate communication between alarm monitoring central stations and public safety dispatch/911 centers. Monroeville is the 32nd “PSAP” in the United States and second in Pennsylvania to connect with ASAP.

“Every second counts in emergencies,” said Monroeville Chief of Police Doug Cole. “With ASAP, we’ll be able to reduce call-processing times to provide quicker and more accurate emergency response to Monroeville citizens.”

Electronic data transmission results in the following benefits for residents and first responders:

  • Fewer phone calls to emergency response centers. Alarm center data is passed to public safety dispatch/911 operators electronically within seconds and then provided to first responders upon dispatch to the location.ASAP-Concept1D
  • Quicker processing times. Data doesn’t have to be input manually or communicated verbally, resulting in reduced hold times, less chance of human error and faster responses.
  • Greater accuracy of information transmitted.
  • More prompt action during natural disasters. It’s common for public safety dispatch/911 centers to be overwhelmed with calls during these types of emergencies.

Monroeville receives 2,500 calls at its dispatch center monthly. Historically, its average alarm response time has been between two to four minutes. With ASAP delivering alarm notification information directly from central stations to public safety answering points (PSAPs) and public safety dispatch centers via computer rather than by phone, the municipality expects alarm response times to drop to a minute and half or less. These benefits will extend across Monroeville police, fire and emergency medical services, and Pitcairn police and emergency medical services, according to Monroeville’s statement.

For more information about ASAP, visit tma.us/asap.

Source: PRNewswire

Guilford County PSAP Reports on ASAP Implementation

 

Guilford County (Greenboro, NC) is one of the most recent PSAPs to implement the ASAP service. We recently checked in with Clay Kennedy, Guilford Metro 911 Systems Administrator, on how the implementation went and what results he’s seen since.

ASAP: Why did your PSAP adopt ASAP?

Kennedy: We implemented this because Guilford Metro 911 looked at is as a revolutionary interface. Any time we can streamline calls with accurate information ruling out human errors is always a plus. This interface has already proven to be faster than the old way of reporting alarms to our 911 agency.

ASAP: What your experience with the process of getting connected?

Kennedy: The overall experience was good. The biggest issue was trying to implement a production and a training side. Within NC, this is not possible because the state switch only routes it to one ORI. Once we put this interface into production, we did not migrate it back to training. All test calls with new alarm companies were sent to the live side. Bill Hobgood is one heck of a consultant and is knowledgeable about how the setup is between our CAD system and the ASAP-to-PSAP interface. The most time-consuming piece is the address verification between our PSAP and the alarm companies of what they have in their database. With this being a newish interface, our CAD vendor’s implementation team had somewhat of a learning curve. Once it was set up and running, it was solid. We do have to restart our message switch if the State of NC does anything on their end that is state-switch related. Our alarm company, in the ASAP program, notifies us of failed responses from our systems when the State does switch maintenance.

ASAP: What have been your initial findings since ASAP has been implemented? 

Kennedy: Our agency’s calls via ASAP-to-PSAP average three seconds to route the call for dispatch. We currently have Vector Security; nine more are connecting to us soon. I would say we are still in our beginning stages to see a significant decrease in call volume. Our telecommunicators prefer the ASAP-to-PSAP method and we are keeping with the industry trends, resulting in a win-win overall.

ASAP: Any other thoughts on the process or outcomes?

Kennedy: Bill Hobgood does an outstanding job coordinating and communicating between the PSAP and the alarm companies. I love how the interface looks on SunGard’s end. The Nature Code Translation table is easy to set up and get to. If we want to create rejection rules for areas or specific calls then we can do so. Even though the phone call is not there in this interface, our telecommunicators, field responders, and Alarm Companies can communicate via messaging through the CAD system and across the PSAP and state message switches. Streamlining processes, cutting back on human errors, and faster response times with quality information are items that should be embraced in the field of 911 technologies.

 

 

Find out more about ASAP.

 

Mark Baum to Head ASAP Outreach Committee

Mark Baum headshotThe chair of the ASAP Outreach Committee plays a critical role in advancing the ASAP service by coordinating volunteers effort to unite PSAPs and alarm companies. CSAA is pleased to announce that Mark Baum, Program Manager, Information Technology for Protection One, assumed this role in May. Baum has been working in the security industry for fifteen years with much of this time spent as a project manager for data conversion and system integration projects.  He has been working with ASAP for the last 4 years.

As well as leading personal outreach to PSAPs around the country, the commASAP-Concept1Dittee members have coordinated resources such as training materials, videos, and data collection for PSAPs to spur program growth.

CSAA thanks past chairs Kathleen Schraufnagel and Joe Carr for their efforts on behalf of the committee for the last several years.

Find out more about ASAP at csaaintl.org/asap.