Rochester/Monroe County, NY’s John Merklinger is Recipient of 2017 TMA Public Sector Award

TMA-Public-Sector-AwardJohn M. Merklinger, Director of the Rochester/Monroe County 911 Center and 311 Call Center, is the recipient of The Monitoring Association’s 2017 Public Sector Award. This special honor is given by TMA in recognition of a public sector individual’s contribution to the alarm industry. He will be presented with the award at the 2017 Electronic Security Expo (ESX) Public Sector Luncheon on Friday, June 16, at Music City Center in Nashville.

“It is our pleasure to recognize John for his tireless efforts to advance the implementation of ASAP – the Automated Secure Alarm Protocol – in New York State,” said TMA President Pamela J. Petrow. ASAP is a technology that automates communication between alarm monitoring central stations and 911 centers, resulting in improved accuracy and speed of emergency response.

The award recipient must be nominated by one or more TMA members in good standing. TMA President Petrow and Past President (and current Executive Director) Jay Hauhn put Merklinger’s name forward for consideration.

“New York State was projected to be one of the last states to implement ASAP due to the states unique IT infrastructure,” said Hauhn. “Merklinger, who understood the value ASAP would bring to his center, spearheaded an effort by New York PSAPs to work with the state police to have the needed changes to the state CJIS network funded, scheduled and successfully completed.”

As Director of the Rochester/Monroe County 911 Center and 311 Call Center, Merklinger manages a staff of 246 dedicated employees and an annual budget of $17.6 million at the 911 Center. The 911 Center handled nearly 1.3 million calls in 2016 (the 311 call center handled 484,844 calls in 2016). The Center is accredited by CALEA and the NYS J Merklinger PhotoSheriffs’ Association.

Merklinger has an extensive Public Safety background as a paramedic, volunteer firefighter, and employee at the Monroe County 911 Center for the last 30 years. He has three A.A.S degrees from Monroe Community College in Public Safety Communications, Criminal Justice and Paramedicine. He also has a B.S degree in Organizational Management and a M.S degree in Management from Robert’s Wesleyan College.  A past Fire Chief, he is a life member of Gates Volunteer Ambulance since 1980 and a life member of the Gates Fire Department since 1991. He is past-president of the NYS NENA Chapter and currently serves as President of the NYS 911 Coordinators Association. Merklinger was appointed by Governor Cuomo to the NYS 911 board in 2011 and remains a member of the board.

“We are proud to be the first PSAP in NYS to go live with the ASAP protocol,” said Merklinger.  “We believe this will be a benefit to the public and the public safety organizations by providing quicker entry and response to alarm generated emergencies.”

The ASAP program is based on an American National Standard developed jointly by the Association of Public Safety Communications Officials (APCO) International and TMA, then the Central ASAP-Concept1DStation Alarm Association (CSAA). The program provides a standardized method through the use of automation and the power of Nlets to deliver alarm notifications to 9-1-1 Public Safety Answering Points. As a result, there is an increase in the likelihood of increased law enforcement apprehensions for crimes in-progress, fire quickly extinguished with minimal property damage, and could mean a life-saver for a medical emergency patient when every second counts.

For more information, contact Elizabeth Lasko at TMA, 703-242-4670 or elasko@tma.us.

 

About The Monitoring Association
The Monitoring Association (TMA), formerly the Central Station Alarm Association (CSAA), is an internationally-recognized non-profit trade association that represents professional monitoring companies, including those listed by a TMA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. Incorporated in 1950, TMA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. TMA’s mission is to advance the professional monitoring industry through education, advocacy, and public safety relationships. www.tma.us. For more information, contact Elizabeth Lasko at TMA, 703-242-4670 x 16.

TMA Bylaws Proposed Amendments Announced

Over the past two years, TMA has been undergoing a comprehensive review of our bylaws. There are two Articles scheduled for review and vote at the General Membership Meeting at ESX in Nashville on June 13. TMA voting members received by email official notification of the intended bylaw changes today, which is required to be sent 30 days prior to the General Membership Meeting.  

Click to view Proposed Changes to Article VII — Officers
Click to view Proposed Changes to Article VIII – Committees  

These documents include a “red-line” version of each existing bylaw showing the recommended revision to the original text, followed by the final proposed text. You can also view the current bylaws in full at TMA Bylaws.

Please direct any questions to TMA Executive Director Jay Hauhn at jhauhn@tma.us.

Doyle Security Goes Live with ASAP; First Implementation in New York State

ASAP-Concept1DDoyle Security Systems, in cooperation with the Monroe County Emergency Communications Department, has become the first company in New York State to implement the Automated Secure Alarm Protocol (ASAP) to Public Safety Answering Point (PSAP) alarm response program. Doyle is the latest monitoring company to go live with ASAP.

The connection in New York State is the culmination of a long process of alarm company outreach to PSAPs. According to Bill Hobgood, nationally recognized ASAP program expert and a public safety IT project manager for the City of Richmond, VA, “The Doyle Security Systems and the city of Rochester / Monroe County ASAP implementation represents another major milestone in this project. New York State is the eighth state, plus the District of Columbia to join the program. This achievement became a reality by continued assertiveness by staff at Doyle Security and the Monroe County Emergency Communications Department.”

He continued,”Congratulations to Doyle Security, the Monroe County NY 9-1-1 PSAP, and especially John Merklinger, the Monroe County PSAP Director who lobbied the state of New York to bring ASAP to fruition. The way has been paved for other New York 9-1-1 PSAPs to join the program.” Read more in SSI’s report.

 

TMA Government Relations Update

The TMA Government Relations Committee has reviewed 50 legislative bills to date in 2017. During these reviews Chair Rick Sheets has collaborated with ESA Government Relations and TMA members to gain insight on the effect these bills have on our industry. Here are some bills the GR Committee felt had major impacts.

  • AL HB 426 (Previously LRS2017-573): Creates additional license classification and updates definitions, exempts out of state sales person and replacement of thermostats from licensing.
  • DE HB 93 (New): Creates path for out of state License Qualifier and adds licensing requirements for monitoring agents.
  • FL HB 473/SB 822 (New): Makes ECV optional for Federal Firearms Licensed premises.
  • OK SB 531 (Updated): Reduces licensing hurdles for multiple licenses for companies and its employees to be able to sell and install home automation products that are controlled by a residential burglar alarm system. Passed Senate and awaiting vote in the House.

“It is important that members are engaged in the process to protect their business and viability in the market place,” said Sheets. If you would like any additional details on these bills or have any input you would like to submit, he can be contacted at rs8486@att.com.

Highland Park, TX Goes Live with the Automated Secure Alarm Protocol (ASAP)

Town is the first to implement ASAP solution provided by Tyler Technologies for New World CAD systems

The Town of Highland Park, Texas, became the 22nd public-safety answering point (PSAP) in the United States and the fifth PSAP in Texas to join the Automated Secure Alarm Protocol (ASAP) program, a technology that automates communication between alarm monitoring central stations and 9-1-1 centers, resulting in improved accuracy and speed of emergency response. Highland Park went live with Vector Security on April 19, 2017. Within hours, other alarm monitoring companies also went live with Highland Park, including Affiliated Monitoring, Central Security, Guardian Protection Services, Monitronics, Protection One, Rapid Response, and Vivint.

ASAP was created in partnership with The Monitoring Association (then the Central Station Alarm Association or CSAA) and the Association of Public Safety Communications Officials (APCO), with Vector Security President and CEO Pam Petrow co-chairing the steering committee. Vector Security was the first alarm company to use ASAP in the City of Richmond, Virginia, in 2012. The ASAP program is designed to eliminate telephone calls, mistakes and miscommunication between alarm monitoring companies and 9-1-1 PSAPs and has effectively reduced 9-1-1 processing time, enabling a faster response time by public safety.

“As a security provider, we actively seek ways to promote ASAP’s value to municipalities and public agencies, and help other alarm companies implement it for the greater good of the industry and the safety of our communities,” Ms. Petrow added.

The implementation at Highland Park represents another milestone for the ASAP program, with Tyler Technologies becoming the newest CAD provider to implement an ASAP interface solution. The solution is now offered for Tyler’s New World Enterprise CAD product line. Former Highland Park Chief Chris Vinson, who passed away unexpectedly in June 2015, was a proponent of law enforcement priority responses to verified alarms. He met with New World Systems prior to its acquisition by Tyler Technologies to gain support for Highland Park’s becoming the first New World ASAP interface deployment site to facilitate the rapid delivery of alarm notifications from alarm monitoring companies without the use of a telephone call.

“In an emergency, time is critical,” said Greg Sebastian, president of Tyler’s Public Safety Division. “With the ASAP program, call processing time is reduced, inaccuracies in alarm and location information are minimized, and 9-1-1 call takers stay available to answer emergency calls for service. We’re pleased the ASAP functionality in Tyler’s New World Enterprise CAD solution helps public safety personnel provide a rapid response to the residents of Highland Park.”

“Highland Park Department of Public Safety strives to provide the best in public safety service,” said Chief Paul Sandman, Assistant Director of Public Safety. “We continuously work toward leveraging technology in order to improve our response times for police, fire and EMS emergencies.  Our new ASAP solution allows alarm integration that increases the alarm communication speed to our communications center. The ASAP solution also frees our communications specialists to handle other incoming emergency phone calls.”

According to Bill Hobgood, nationally recognized ASAP program expert and a public safety IT project manager for the City of Richmond, Virginia, said, “The Highland Park ASAP implementation is a tribute to Chief Vinson’s vision and passion in the pursuit of technology for the benefit of law enforcement and increased citizen satisfaction. Hobgood added, “Tyler Technologies made good on that promise and fulfilled Chief Vinson’s vision. The job is done in his honor. Congratulations to both Highland Park and Tyler Technologies.”

The ASAP program is based on an American National Standard[1] developed jointly by the Association of Public Safety Communications Officials (APCO) International and the Central Station Alarm Association (CSAA) now known as The Monitoring Association. The program provides a standardized method through the use of automation and the power of Nlets[2] to deliver alarm notifications to 9-1-1 Public Safety Answering Points. As a result, there is an increase in the likelihood of increased law enforcement apprehensions for crimes in-progress, fires quickly extinguished with minimal property damage, and could mean a life saver for a medical emergency patient when every second counts.

 

About Vector Security
For more than 40 years, Vector Security, Inc. (www.vectorsecurity.com) has been a premier provider of intelligent security solutions tailored to the needs of the customer. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches and authorized dealers. Through its wholly-owned subsidiary, Industry Retail Group (IRG), the company also offers customized managed broadband services that lay the foundation for unsurpassed business intelligence. Vector Security is a sister company of the Philadelphia Contributionship, a mutual insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.

About The Monitoring Association
The Monitoring Association (TMA), formerly the Central Station Alarm Association (CSAA), is an internationally-recognized non-profit trade association that represents professional monitoring companies, including those listed by a TMA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. Incorporated in 1950, TMA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. TMA’s mission is to advance the professional monitoring industry through education, advocacy, and public safety relationships. www.tma.us.  For more information, contact Elizabeth Lasko at TMA, 703-242-4670 x 16.

About Tyler Technologies, Inc.

Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector – cities, counties, schools and other government entities – to become more efficient, more accessible and more responsive to the needs of their constituents. Tyler’s client base includes more than 15,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations. In 2016, Forbes ranked Tyler on its “Most Innovative Growth Companies” list, and it has also named Tyler one of “America’s Best Small Companies” eight times. The company has been included six times on the Barron’s 400 Index, a measure of the most promising companies in America. More information about Tyler Technologies, headquartered in Plano, Texas, can be found at  www.tylertech.com

 

 

 

 

[1] APCO/CSAA 2.101.2-2014 ANSI Standard Alarm Monitoring Company to PSAP CAD Automated Secure Alarm Protocol

[2] Nlets: The International Justice and Public Safety Network

Finalists for 2017 TMA Excellence Awards Announced

Four Winners to Be Revealed at ESX 2017 on June 13

The judges for the annual TMA Excellence Awards were, once again, “simply amazed by the depth of talent, dedication, professionalism, and ability in our industry,” as one remarked. TMA is pleased to announce the twelve finalists for 2017:

  • Monitoring Center of the Year Finalists
    ADT, CRC, Vivint
  • Monitoring Center Operator of the Year Finalists
    Darlene Ardey, CPI; Dielle Holmberg, EPS; Stephen (Craig) Pierce, Safe Systems
  • Monitoring Center Manager of the Year Finalists
    Shari Wilson, ADT; Keith Godsey, Dynamark; Josh Sanders, EPS
  • Monitoring Center Support Person of the Year Finalists
    Laura Mellang, CRC; Eric Kantner, Protection Bureau; Mike Tupy, Vivint

“We congratulate our finalists for being recognized as the best of the best,” said Elizabeth Lasko, Vice President of Communications, TMA. “Our judges related how very difficult it was to choose the finalists, let alone the winners, from all the nominations. The applications that were submitted all told powerful stories of service, innovation, corporate culture, and the desire to constantly improve.”

The TMA Central Station Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

The TMA Central Station Excellence ATMA-Excellence-Awards-2017wards Program is sponsored by SDM Magazine, which will publish a feature story on the winners later this summer. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA. The four winners will be announced at the Opening Reception of the 2017 Electronic Security Expo (ESX) on Tuesday, June 13. For past winners and more information, visit www.tma.us.

 

 

— Elizabeth Lasko, TMA, May 3, 2017

Global Futurist Aims to “Educate, Entertain, Energize, and Enlighten” TMA Members at the 2017 Annual Meeting

Uldrich smallTMA asked 2017 Annual Meeting keynote speaker Jack Uldrich, a well-recognized global futurist, speaker, and author, to tell members a little bit about himself and his goals for his Annual Meeting presentation. Uldrich is a frequent speaker on emerging technology, change management and leadership and has addressed hundreds of corporations, associations and not-for-profit organizations on five continents. He will present an enlightening, entertaining and educational session, sharing insights from his forthcoming book, Business as Unusual: How to Future-Proof Yourself Against Tomorrow’s Transformational Trends, Today. Read on for the details he shared with TMA.

1. So just what is a “global futurist?” 
A global futurist is someone who helps people become more aware of future trends; challenges their assumptions about the world of tomorrow can and might look like; and encourages them to take action to create their own future.

2. Tell TMA members how you came to be interested in combining your work as a futurist with motivational training. 
Every individual is creative–or has the potential to be creative. This implies that everyone has a role to play in creating the future. The more people who are actively involved in creating the future, the better the future will be!

3. What can TMA Annual Meeting participants expect from your session “Business as Unusual: Innovation and Global Trends – What’s in the Future?” 
They will be educated, entertained, energized and enlightened.

4. From your research/books on technology and business, can you share an interesting point about how companies will need to address technology in the near (and/or distant) future? 
Yes. I encourage all companies to start a “reverse mentorship” program. Match senior managers, executives and leaders with younger employees so the older employees can gain some new, fresh perspectives on how technology is poised to transform the world around them.

5. What is something you have found really interesting or surprising in your work with business leaders in your career? TMA-Scottsdale_V1C
The best leaders are often the most humble. They also understand that their job isn’t always to have “the answer,” instead it is to ask better questions.

6.  Tell us something about yourself that drives or influences the way you do business. 
I constantly try to remind myself that as much as I read and learn there will always be so much more that I don’t know. By focusing on “what I don’t know” I like to think I stay humble, curious and open-minded–which are all traits that help me stay open to the multitude of opportunities that the future will offer.

8. What do you hope TMA members will take away from your presentation?
I hope that they will understand “My Big AHA.” AHA is an acronym that stands for Awareness, Humility and Action. To learn more, they will have to attend my keynote!

Register for the TMA Annual Meeting