Cisco Systems Chief Technology Evangelist to Keynote 2019 Tech Summit

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TMA is pleased to announce Jim Grubb, Chief Technology Evangelist, Cisco Systems, will keynote TMA’s 2019 Tech Summit, Thurs., Feb. 28 at 2:00 PM [GMT]. The 2019 Tech Summit will take place Feb. 27-28 in Salt Lake City, UT.

Jim Grubb is a visionary Cisco leader who is passionate about early positioning and differentiation of Cisco innovation and technology. Instrumental in bringing new solutions to life, Jim ensures that Cisco is delivering products, solutions and services that enable our customers to accelerate their journey towards digital transformation.

As an expert in Digitization even before it was called Digitization, Jim has spent most of his career inventing and explaining the Art Of The Possible with technology. He is an exponential thinker and charismatic speaker working with most of Cisco’s largest customers as they build their Digital Strategies.

As John Chamber’s longtime product-demo sidekick, he delivered over four hundred keynote demonstrations at industry, technology, and CXO events, including Cisco Live, CES, HIMSS, NRF, Oracle World, Salesforce, DODIS, Cisco Partner Summit, and Cisco’s World-wide Sales meetings.

Jim has also presented to many government and world leaders, including Hillary Clinton, George W. Bush, Tony Blair, Madeleine Albright, Dimitry Medvedev, Al Gore, Viktor Chernomyrdin, Vicente Fox, Arnold Schwarzenegger, Jean Carnahan, and Jim Gilmore.

Learn more and register online at https://tma.us/tma-tech-summit/.

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TMA Aims to Reduce False Alarms

Since its founding in 1950, TMA has worked to create and grow relationships between its members and various public safety organizations, including first responders.  Nationally law enforcement responds to millions of calls to alarm systems where no crime or attempted crime has been committed. Research in this area tells us that over 75% of these false alarm calls are attributed to end user error rather than equipment failure.

The Security Industry Alarm Coalition (SIAC) staff has worked with various jurisdictions to focus on updating the terminology that companies use to train new alarm users on how to manage their alarm systems.  Efforts in Phoenix, Arizona have reduced the number of false alarms significantly by helping users conquer their fears by using simple to understand vocabulary when explaining how their alarm systems work.  By reframing a technical manual into a language that is comfortable and straightforward, alarm users are stepping up.

Examples include moving from “arming and disarming your system” to “turning your system on and off” and “your home” instead of “the premises or protected property” and providing tips such as adding the alarm company to a customer’s cell phone contact list and having the customer use their cell phone as the primary contact number.

TMA, along with SIAC, law enforcement and member volunteers, created this course to help our member companies educate customers on how to use alarm systems responsibly: “2019 False Alarm Impact Awareness Training: How You Can Prevent False Alarms.” This 30-minute narrated customer training helps alarm owners identify the most common mistakes they make and how to avoid them.

The bottom line is false alarms cost you, your customers, and your community money and resources. Once customers are comfortable with their alarm systems, they will avoid false alarms and maximize their security investment.

Included in the review are how alarm systems work and what your customers can do to avoid mistakes that cause false alarms.

By avoiding false alarms, users will be able to get the most out of their alarm systems and not worry about fines or suspension of services.  Your customers can rest easy knowing that when unexpected emergencies occur, their alarm company is there to respond to any alarms generated from their systems.

As more homes become automated in the era of The Smart Home, more people are including alarm systems as part of their connected space.  Parks Associates recently reported in their May 2019 newsletter that professional installation continues to be the dominant choice for home security systems, but self-installation experienced strong growth in 2017 and 2018.   Self-installed DIY security systems are increasing as systems are set up to interact with the user through a mobile device or a computer.

False alarm reduction is everyone’s responsibility. By setting up easy to follow steps, and reinforcing communication with the monitoring center, everyone can benefit from protecting their home and avoiding false alarms.

For more information, contact education@tma.us.

 

TMA Welcomes Stanley Security VP to its Executive Committee

Security Industry Veteran and Leader Walker to serve as TMA Treasurer

The Monitoring Association [TMA] today announced the appointment of Steve Walker, vice president of Customer Service for Minneapolis-based Stanley Convergent Security Solutions, to the Executive Committee of its Board of Directors. Walker brings over 20 years of leadership experience in security operations and IT to his new role on the TMA Board of Directors.

“I have been proud to serve on the TMA Board of Directors for many years and have been grateful to be part of an organization that serves our industry in so many important ways,” Walker commented. “As I step into this new role, I look forward to helping and serving our leadership team as we navigate the waters of change in the years ahead.”

TMA President Ivan Spector remarked, “Steve’s vast wealth of industry knowledge and experience, coupled with his business acumen, is a tremendous asset to TMA as we look to grow, diversify, and keep pace with new technologies impacting our members. We are grateful for his continued service and his many contributions to TMA on behalf of our members.”

Walker’s career in security began at Honeywell Security where he followed its transition to private equity ownership (HSM Security). He later went on to work for Stanley Black & Decker. In addition to previous service on the TMA Board and his current co-chairmanship of the Surveillance and Video Verification Committee, Walker has served on the Board of Directors (past president) of the Partnership for Priority Verified Alarm Response (PPVAR).

TMA: 2018 Year in Review

The Monitoring Association Logo 2017

Here are the highlights from a most eventful year.
TMA thanks our members for your support and participation!

January

With an eye to safeguarding the interests of monitoring company customers, TMA begins the NFPA-72 engagement campaign to help ensure monitoring companies can perform the public safety services needed to protect lives and property.

March

April

May

June

  • At the NFPA Technical Meeting in Las Vegas, NFPA members vote overwhelmingly to accept updated language on fire alarm monitoring. The change to the code would have a direct impact on alarm companies and monitoring stations because it involves where and how fire alarm monitoring is provided to commercial locations.
  • TMA co-hosts the 11th annual Electronic Security Expo (ESX) in Nashville, TN. TMA launched a new membership engagement campaign, “That’s My Association.” Executive Director Jay Hauhn announces his retirement after 3-1/2 years leading the association staff.
  • At ESX, TMA presents the 2018 TMA Excellence Awards winners:
    • Monitoring Center of the Year: Affiliated Monitoring
    • Monitoring Center Operator of the Year: Patricia Fody, Vector Security
    • Monitoring Center Manager of the Year: Carmelo Mosca, Affiliiated Monitoring
    • Monitoring Center Support Person of the Year: Beth Bailey, ADT LLC
  • NMC Receives the inaugural TMA/SSI Monitoring Technology Marvel Award for innovations in monitoring center technology.

July

August

October

November

  • TMA Standards Committee opens CSV01 for public comment.
  • The TMA Fall Operations Management Seminar, featuring a tour of ADT’s National Accounts Monitoring Center, focuses on leadership and team building in the unique environment of the monitoring center. Attendees represented over 1,098 years of experience in the alarm industry.
  • TMA announces details for a new False Alarm course for public education; an online cybersecurity webinar series, and Level 2 operator training in 2019.

December

  • The number of students who have registered for TMA’s online training since the program’s inception reaches 28,000.
  • Throughout the year, TMA’s Alarm Industry Communications Committee has followed and acted on issues including copper retirement notice requirements, the Telephone Consumer Protection Action, rural call completion, and others. Complete regulatory action reports appear in each issue of TMA Dispatch.
  • In 2018, 140 member companies earned the prestigious TMA Five Diamond® designation.
  • At year’s end, the ASAP service has been implemented by 44 PSAPs in 14 states. The program remains one of TMA’s most important initiatives, and is considered a “win-win” for public safety and the alarm industry.
  • TMA welcomed 45 new member companies in 2018, setting the stage for a new year of increased activity and engagement.

We look forward to serving our members next year and working together to advance the professional monitoring industry! Please contact us (communications@tma.us) with ideas, issues, concerns and questions.

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2018 Annual Meeting Report: A Dynamic Gathering of Industry Leaders in Palm Beach

As it does every year, the 2018 TMA Annual Meeting brought together a most impressive group of industry leaders and influencers, who gained new connections and information to help them advance their businesses. Attendees praised the event, held in Palm Beach October 13-17, for its unmatched networking and high-level conversations supported by a leadership-focused program developed by the TMA Education Committee.

“The 2018 Annual Meeting lived up yet again to its billing as a gathering of the best of the best in our industry,” said TMA President Ivan Spector. “As we had expected, our event attracted the most engaged and committed people, enabling them to have conversations at a level above any other industry event and to take away information that will help them advance their businesses. I was gratified to see so many new members, first timers, and younger folk in Palm Beach, as well as our long-time stalwarts. You could really feel the dynamism of our association!”

IMG_0918.jpgTMA members at the Annual Meeting shared their enthusiasm for their organization by participating in the ongoing “TMA. That’s My Association” campaign. See more photos from the campaign here.

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Keynote speaker David Horsager, author and CEO of “The Trust Edge,” set the tone for the meeting by sharing with attendees how trust, or the lack of it, can affect the success of their businesses.

Attendees engaged with each other in committee meetings, the general membership meeting, shared meal functions, theme events, special tours, and education sessions. “With the landscape and technology in our industry changing faster than ever it is important for us as members to gather together to identify and work towards solutions for our industries future,” said Wayne E. “Trey” Alter III, president and CEO, Dynamark Security Centers. “TMA has always been at the forefront of this and I can think of no better venue than our annual meeting.”

AM PHOTO Panel

One of the buzziest sessions was “Valuations Evolve in the 2018 Market—Understanding How Today’s New Technology Players Impacts Your Place in the Alarm Industry” featuring a powerhouse panel moderated by John E. Mack III, Head of Mergers & Acquisitions, Imperial Capital. Pictured from L to R: John Robuck, Head of Security Finance and Managing Director, Capital One; Henry Edmonds, President, the Edmonds Group, LLC; Michael Barnes, Principal, Barnes Associates Inc.

 

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TMA staff and leaders welcomed “NextGen” members with a special reception.

“It’s rare to meet so many accomplished visionaries and entrepreneurs and innovators all in one location,” said John Romanowich, President and CEO, Sightlogix. “I felt so welcomed here and had so many high level conversations — I really didn’t expect that at the first meeting I attended, and I just had a tremendous experience.”

AM PHOTO AHJs

The TMA Annual Meeting provided the unique opportunity to meet and engage with leaders from the AHJ organizations from the USA and Canada. Pictured from L to R: Mark Light (IAFC), Dan Eggleston (IAFC), Bill Moore (CACP), Rick Stanek (NSA), Leon Frederick (Nlets), Steve Correll (Nlets), Stan Martin (SIAC), Ivan Spector (TMA), Rob Baxter (TMA – sponsor); Paul Cell (IACP), Harlin McEwen (IACP), Jay Hauhn (TMA), Larry Folsom (sponsor), Joey Rao-Russell (TMA PSLC).

Related: Bud Wulforst Honored with Stanley Lott Award; Shane Clary and Rick Simpson Receive President’s Awards for NFPA-72 Efforts

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The TMA Board of Directors, October 2018 (L to R): Bob Bitton, Lou Fiore, Don Young, Joey Rao-Russell, Shannon Woodman, Nigel Spinks, Dan Jackman, Bob Bonifas, David Carter, Ralph Sevinor, Alan Gillmore IV, Ivan Spector, Brandon Niles, Jay Hauhn, Morgan Hertel, Rick Sheets, Kevin Stone, Chet Donati, Stanley Oppenheim, Ed Bonifas, Graham Westphal, Ben Dickens, Steve Butkovich

AM PHOTO Jay T-M-A

TMA Executive Director Jay Hauhn retired following the Annual Meeting, after leading the association for 3-1/2 years. TMA created a special tribute video featuring members and colleagues to thank Hauhn for his service and contributions. It was shown at the General Membership Meeting.

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Mark your calendar now for the 2019 TMA Annual Meeting. Join your colleagues October 12-18 in Napa Valley, CA to “Take Maximum Advantage” of your TMA membership connections!

For more photos and details from the 2018 Annual Meeting, read “TMA Sees Opportunities, Sun on Horizon at Palm Beach Meeting” from SSI.

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TMA Staff at the 2018 Annual Meeting (L to R): Vice President of Meetings John McDonald, Member Services Coordinator Malory Todd, Vice President of Membership and Programs Celia Besore, Executive Director and CEO Jay Hauhn, Vice President of Education and Training Julie Webber, Vice President of Marketing and Communications Elizabeth Lasko.

Photos by Brandon Freedman,  Joey Rao-Russell, Elizabeth Lasko.

“TMA. That’s My Association” Connects Members at the Annual Meeting

TMA members at the 2018 Annual Meeting shared their enthusiasm for their organization by participating in the ongoing “TMA. That’s My Association” campaign, which was launched earlier this year at ESX. What’s your favorite T-M-A slogan? Got an idea for one to add? Contact communications@tma.us.

(Click on the photos to enlarge.)

 

Photos by Elizabeth Lasko.

 

TMA Virtual Product Review (VPR) Series: JCI’s PowerG (12/19/18)

Security professionals need to address an ever-evolving and rapidly changing list of threats to systems that are designed to keep our homes and businesses secure. Typical systems and devices installed in spaces may address the obvious, but do they really protect from the vulnerabilities that are behind the scenes? Without having an end-to-end solution that protects each signal sent and received, you may as well leave your door unopened. Find out how to get protection in this 15-minute Virtual Product Review.

Please join us:
Wednesday December 19th at 1:00pm ET.
Speaker: Neil Evans, Sr. Product Manager, Johnson Controls, Tyco Security Solutions

Register online.

TMA Virtual Product Reviews are webinars inspired by the popular two-minute “lighting round sessions” we offer at TMA Annual Meetings, where our Sponsors and Associate Members have an opportunity to speak about their products. The Virtual Product Review expands the lightning round concept into a 15-minute virtual live product review from a current TMA advertiser, in which attendees can learn more about a new/improved product or service and ask questions.