TMA Voice of the Customer: We Listened to You!

For the past 24 months, TMA has been acting on the findings of its 2015 “Voice of the Customer (VoC)” initiative. This is the report on actions taken to address issues identified as critical during the VoC.

Coming in September — Your chance to weigh in, again or for the first time, on the direction YOU want to see your association take in the future!

Marketing and Messaging Report 

In 2015, TMA (then CSAA) launched the “Voice of the Customer” (VoC) initiative to lay the foundation for the future direction of the Association. The initiative included surveys, conference calls, and in-person focus groups, in which TMA asked members to discuss the issues and actions they believed the Association needed to address to remain relevant and vital going forward.

One of the areas that rose to the top of the importance list was marketing and messaging. Members questioned whether the term “central station” was understood by the general public, and whether the Association needed to revisit its mission and membership structure in order to widen its scope of influence and strengthen its volunteer base.

Association committee members and staff took these findings and began collaborating on how best to address the concerns of the members. The resulting proposals were presented in spring 2016 for consideration at the General Membership Meeting held in June in Fort Worth.

At that meeting, members present voted to change the Association’s name to The Monitoring Association. The new name became official in March 2017. They also voted to add three new membership categories (Non-listed Monitoring Company, Non-listed Non-traditional Monitoring Company, and Security Technology Services Provider) and to adopt a new mission: to advance the professional monitoring industry through education, advocacy, and public sector relationships.

“Our members sharing their insight was the driving force for TMA to research and implement these monumental actions,” said Association president Pam Petrow. “The name change, new mission, and expanded membership categories were the direct result of leadership listening to what our members told us during the VoC process.”

Technology and Standards Report 

Across all sectors, members raised their concerns about alarm industry technology and standards.

Members felt that there was a critical need to keep abreast of technology developments, and suggested that the Association assist with providing more opportunities for user group training from associate members. In response, in May 2016, TMA launched a new Technology Committee. “The Technology Committee will be a resource for regular members to learn about technologies that impact their businesses, and a conduit for associate members to provide early awareness of technologically-innovative new products and services,” said Executive Director Jay Hauhn in Dispatch. The committee has since presented a series of “Tech Talk” webinars in coordination with TMA associate member companies on topics such as SD-WAN, Next Generation Firewalls, and Cybersecurity issues (available to members at no charge and archived on the TMA website). It has also worked closely with the Education Committee on the programs at ESX, the Annual Meeting, and Fall Ops to present cutting-edge technology sessions at these TMA events.

Promoting and adhering to standards are one way for an industry to demonstrate its quality and commitment to excellence to partners and the public. In the standards arena, members reported that while they thought TMA was doing a good job managing the standards process, there was not enough communication about activities and member resources. Subsequently the Standards committee, and its activities under retiring chair Lou Fiore and then-new chair Steve Shapiro, was spotlighted with a cover story in the Spring 2016 Dispatch. As the committee works to advance TMA, UL, and NFPA standards, as well as a remote station standard inherited from ESA, its members are committed to providing regular updates to be shared with the membership.

Committee Practices and Communications Report

Many of the initiatives of the Association are planned and coordinated by our various committees. VoC participants asked TMA to review committee practices and communications to encourage engagement and action. After this process, TMA took the following actions:

  • In 2016, committee meetings at the Marco Island Annual Meeting were moved from two days before the beginning of the education program to the day before, to help committee members participate and control travel costs. (This schedule continues in 2017 in Scottsdale.)
  • To encourage more cross-committee communication, in August 2016 committee chairs began participating in quarterly conference calls to share information and to seek support for committee initiatives. For the same purpose, at the 2016 Annual Meeting and 2017 ESX, certain committees began meeting jointly. (This will also be the case at the 2017 Annual Meeting.)
  • AICC is one of the most valued committees and members wanted to know about its activities. TMA began to include a quarterly AICC update in Dispatch and post AICC content on the TMA Blog and in TMA Signals.
  • A government relations committee was launched at the end of 2016 to help members stay informed about what TMA is doing on their behalf in this area. Regular updates are posted on the TMA Blog.
  • The committee portion of the TMA bylaws was reviewed and updated in early 2017.

Public Sector Engagement, Law Enforcement, Fire Protection, and ASAP Report

During the conversations, members made it clear that public sector engagement remains a priority and in fact, sets our association apart from others in the industry. Members felt that outreach efforts are important and that how the monitoring industry engages with first responder associations impacts many of TMA’s initiatives. Here are some of the actions we’ve taken to support this priority:

  • Our new mission, adopted in June 2016, explicitly states that public safety relationships are key to our efforts to advance the professional monitoring industry.
  • We relaunched the Public Safety Liaison Committee with a new chair, and subcommittee chairs for fire and law.
  • We continued to bestow the Public Sector Award, first announced in 2015, to a public sector individual who has made significant contributions to the ASAP program. (Check out the winners in 2016 and 2017.)
  • We have strengthened our relationship with NFPA. Executive Director Jay Hauhn committed to attending appropriate meetings to represent TMA, and we are taking steps to ensure all TMA member companies have an individual on staff who is an NFPA member.
  • Continuing outreach to PSAPs and state-level decision makers has led to significant growth in the ASAP program this year.
  • We continue to partner with SIAC and ESA to hold receptions for the fire chiefs, police chiefs, and sheriffs at their annual conferences (among other initiatives with those organizations), and the AHJ Open Forum remains a key part of our Annual Meeting.

Membership Report

It was no surprise that growing membership and providing value to members topped the list of priorities. Here are some of the actions that committees and staff have taken to support the VoC directives:

  • Increase efforts to engage the next generation of leaders
    The TMA NexGen subcommittee was established and the first meeting of young professional members took place at the 2016 Annual Meeting. Outreach and activities have continued in 2017 and more structured leadership development and mentoring programs are planned for 2018.
  • Refocus attracting members and show benefits of membership through more personal outreach
    The Membership Committee has analyzed current member benefits by membership category to promote TMA membership value and identify potential opportunities. TMA membership staff are contacting individual members for one-on-one conversations about TMA value. A targeted membership drive is planned for 2018.
  • Investigate new membership category to allow those without a Central Station to join the association
    Three new membership categories were proposed in 2016 and approved by the membership at the 2016 General Membership Meeting in Fort Worth. Promotion began in 2017 and we already have at least one new member in each of the new categories.
  • Succession planning across the board in consideration of next generation of leaders
    We have made a concerted effort to fill co-chair positions on the various committees and are considering ways in which young professionals can have better representation.
  • Re-develop Five Diamond Benefits Package and Marketing Tool Kit
    A Marketing Tool Kit to assist Five Diamond companies to promote their status was launched in 2016. The Five Diamond Committee is currently reviewing Five Diamond for ways to “put more teeth” into the designation and subsequently increase its prestige.

Education and Meetings Report

The topic of education, one of the most valuable benefits provided by any association, provoked a number of comments and discussions across all sectors. Since the VoC launch, TMA staff and committees have taken the following actions in response to members’ input:

  • Monitoring Centers value the online training program!
    A comprehensive review and re-write of the TMA Level 1 training is nearing completion. This was a major project, requiring tremendous amounts of volunteer and staff time.
  • Annual Meeting and Fall Ops programs should continue to focus on addressing industry threats.
    Addressed by the continued “reimagining” of the Annual Meeting education program, which has been greatly upgraded in 2015, 2016 and 2017 to provide high-level leadership and industry intelligence presentations. Fall Ops content has been planned with direct input from attendees through pre-event surveys and session evaluations.
  • TMA should consider offering training that provides educational credits that fully meet state licensing requirements.
    Part of the TMA Level 1 re-write has been a concerted effort to ensure that the course meets the highest bar for state licensing requirements. TMA is working to identify a provider of CEU accreditation for our online webinars and other courses.
  • Use more virtual education/conference events to allow participation and engagement for those with travel budget restrictions.
    TMA Signature Series and Tech Talk Webinars are now offered nearly every month. We will be piloting virtual product reviews in the next few months to introduce our members to new products and technologies.
  • Consider partnering with other online and classroom training providers to broaden course offerings to include business and management courses.
    TMA collaborated with CANASA to develop the CANASA 2017 Monitoring Station Symposium and with SIA to promote free Project Management/Budgeting webinars for TMA members. TMA vetted and recommended discounted customer service courses offered by Telephone Doctor that are directly related to TMA members’ needs.

TMA members, watch your email for the “VoC 2.0” survey in September!
Questions or comments? Contact


FCC Adopts NPRM, NOI, and Request for Comment on Copper Retirement, Section 214 Discontinuance and State Law Preemption

The FCC has released a Notice of Proposed Rulemaking (NPRM), Notice of Inquiry (NOI), and Request for Comment outlining proposed changes to current rules regarding copper retirement and the discontinuance of telecommunications service and seeking comment on the preemption of state laws governing the maintenance or retirement of copper facilities “to accelerate the deployment of next-generation networks and services by removing barriers to infrastructure investment.”

The FCC’s NOI addresses state laws inhibiting broadband deployment.  Comments on the NOI are due June 12 and reply comments are due July 10. 

In the NOI, the FCC seeks comment on  adopting rules that would help decrease State-sponsored impediments to broadband deployment. Most importantly for the alarm  industry, the FCC seeks comment on “whether there are state laws governing the maintenance or retirement of copper facilities that serve as a barrier to deploying next-generation technologies and services that the Commission might seek to preempt.”  As examples of rules that may be barriers to deploying next-generation technologies the FCC states that “certain states require utilities or specific carriers to maintain adequate equipment and facilities” and others “empower public utilities commissions, either acting on their own authority or in response to a complaint,  to require utilities or specific carriers to maintain, repair, or improve facilities or equipment or to have in place a written preventative maintenance program.”  The  FCC seeks comment on:

  • The impact of state legacy service quality and copper facilities maintenance regulations.
  • The impact of state laws restricting the retirement of copper facilities.
  • Whether Section 253 of the Act provides the FCC with authority to preempt state laws and regulations governing service quality, facilities maintenance, or copper retirement that are impeding fiber deployment, including whether such laws have the effect of prohibiting the ability of incumbent LECs to provide any interstate or intrastate telecommunications service and whether such laws are not competitively neutral or not necessary to preserve and advance universal service, protect the public safety and welfare, ensure the continued quality of telecommunications services, and safeguard the rights of consumers.

The FCC also asks for comment on:

  • Eliminating excessive delays in negotiations and approvals for rights-of-way agreements and permitting for telecommunications services.
  • Prohibiting excessive fees and other costs that may have the effect of prohibiting the provision of telecommunications service.
  • Prohibiting unreasonable conditions or requirements in the context of granting access to rights-of-way, permitting, construction, or licensure related to the provision of telecommunications services.

In the NPRM, the FCC seeks comment on proposed changes to the copper retirement and  Section 214 rules to discontinue services.  The comment dates for the issues raised in the NPRM have not been established.

The FCC proposes a number of revisions to the Part 51 network change disclosure rules and the rules applicable to copper retirement.  Under one proposal, the FCC would repeal Section 51.332 of the rules and return to the prior short-term network change notification rules for copper retirement.  Under this proposal,  an incumbent LEC would be allowed to retire copper facilities 90 days after FCC issuance of a public notice and without providing direct notice to retail customers.

Under a second proposal, the FCC would eliminate all differences between copper retirement and other network change notice requirements, rendering copper retirement changes subject to the same long-term or, where applicable, short-term network change notice requirements as all other types of network changes subject to Section 251(c)(5).  Under this proposal, an incumbent LEC would be allowed to retire copper facilities 10 days after FCC issuance of a public notice and without providing direct notice to retail customers.

Under a third proposal, the FCC would “retain but amend Section 51.332 to streamline the process, provide greater flexibility, and reduce burdensome requirements for incumbent LEC copper retirements.”  Among other things, the FCC seeks comment on whether the rule should be changed to require an incumbent LEC to serve notice only to telephone exchange service providers that directly interconnect with the incumbent LEC’s network and not retail customers and reduce the waiting period to 90 days from 180 days after the FCC releases its public notice before the planned copper retirement can be implemented.

Similarly, the NPRM proposes a number of measures to shorten timeframes and eliminate protections when an incumbent LEC seeks to discontinue the provision of a telecommunications service pursuant to Section 214 of the Act.  Specifically, the FCC seeks comment on:

  • Reducing the Section 214(a) discontinuance process for applications that seek authorization to stop accepting new customers for the service while maintaining service to existing customers (a.k.a. “grandfathering”) to 10 days.
  • Changing the list of eligible services for grandfathering.
  • Adopting a streamlined uniform comment period of 10 days and an auto-grant period of 31 days for both dominant and non-dominant carriers for discontinuance of services that have been grandfathered for at least 180 days.
  • Whether the FCC should conclude that Section 214(a) discontinuances will not adversely affect the present or future public conveniences and necessity, provided that fiber, IP-based, or wireless services are available to the affected community and what types of fiber, IP-based or wireless services would constitute acceptable alternatives.

Read more and submit comments.

Rochester/Monroe County, NY’s John Merklinger is Recipient of 2017 TMA Public Sector Award

TMA-Public-Sector-AwardJohn M. Merklinger, Director of the Rochester/Monroe County 911 Center and 311 Call Center, is the recipient of The Monitoring Association’s 2017 Public Sector Award. This special honor is given by TMA in recognition of a public sector individual’s contribution to the alarm industry. He will be presented with the award at the 2017 Electronic Security Expo (ESX) Public Sector Luncheon on Friday, June 16, at Music City Center in Nashville.

“It is our pleasure to recognize John for his tireless efforts to advance the implementation of ASAP – the Automated Secure Alarm Protocol – in New York State,” said TMA President Pamela J. Petrow. ASAP is a technology that automates communication between alarm monitoring central stations and 911 centers, resulting in improved accuracy and speed of emergency response.

The award recipient must be nominated by one or more TMA members in good standing. TMA President Petrow and Past President (and current Executive Director) Jay Hauhn put Merklinger’s name forward for consideration.

“New York State was projected to be one of the last states to implement ASAP due to the states unique IT infrastructure,” said Hauhn. “Merklinger, who understood the value ASAP would bring to his center, spearheaded an effort by New York PSAPs to work with the state police to have the needed changes to the state CJIS network funded, scheduled and successfully completed.”

As Director of the Rochester/Monroe County 911 Center and 311 Call Center, Merklinger manages a staff of 246 dedicated employees and an annual budget of $17.6 million at the 911 Center. The 911 Center handled nearly 1.3 million calls in 2016 (the 311 call center handled 484,844 calls in 2016). The Center is accredited by CALEA and the NYS J Merklinger PhotoSheriffs’ Association.

Merklinger has an extensive Public Safety background as a paramedic, volunteer firefighter, and employee at the Monroe County 911 Center for the last 30 years. He has three A.A.S degrees from Monroe Community College in Public Safety Communications, Criminal Justice and Paramedicine. He also has a B.S degree in Organizational Management and a M.S degree in Management from Robert’s Wesleyan College.  A past Fire Chief, he is a life member of Gates Volunteer Ambulance since 1980 and a life member of the Gates Fire Department since 1991. He is past-president of the NYS NENA Chapter and currently serves as President of the NYS 911 Coordinators Association. Merklinger was appointed by Governor Cuomo to the NYS 911 board in 2011 and remains a member of the board.

“We are proud to be the first PSAP in NYS to go live with the ASAP protocol,” said Merklinger.  “We believe this will be a benefit to the public and the public safety organizations by providing quicker entry and response to alarm generated emergencies.”

The ASAP program is based on an American National Standard developed jointly by the Association of Public Safety Communications Officials (APCO) International and TMA, then the Central ASAP-Concept1DStation Alarm Association (CSAA). The program provides a standardized method through the use of automation and the power of Nlets to deliver alarm notifications to 9-1-1 Public Safety Answering Points. As a result, there is an increase in the likelihood of increased law enforcement apprehensions for crimes in-progress, fire quickly extinguished with minimal property damage, and could mean a life-saver for a medical emergency patient when every second counts.

For more information, contact Elizabeth Lasko at TMA, 703-242-4670 or


About The Monitoring Association
The Monitoring Association (TMA), formerly the Central Station Alarm Association (CSAA), is an internationally-recognized non-profit trade association that represents professional monitoring companies, including those listed by a TMA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. Incorporated in 1950, TMA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. TMA’s mission is to advance the professional monitoring industry through education, advocacy, and public safety relationships. For more information, contact Elizabeth Lasko at TMA, 703-242-4670 x 16.

TMA Government Relations Update

The TMA Government Relations Committee has reviewed 50 legislative bills to date in 2017. During these reviews Chair Rick Sheets has collaborated with ESA Government Relations and TMA members to gain insight on the effect these bills have on our industry. Here are some bills the GR Committee felt had major impacts.

  • AL HB 426 (Previously LRS2017-573): Creates additional license classification and updates definitions, exempts out of state sales person and replacement of thermostats from licensing.
  • DE HB 93 (New): Creates path for out of state License Qualifier and adds licensing requirements for monitoring agents.
  • FL HB 473/SB 822 (New): Makes ECV optional for Federal Firearms Licensed premises.
  • OK SB 531 (Updated): Reduces licensing hurdles for multiple licenses for companies and its employees to be able to sell and install home automation products that are controlled by a residential burglar alarm system. Passed Senate and awaiting vote in the House.

“It is important that members are engaged in the process to protect their business and viability in the market place,” said Sheets. If you would like any additional details on these bills or have any input you would like to submit, he can be contacted at

Highland Park, TX Goes Live with the Automated Secure Alarm Protocol (ASAP)

Town is the first to implement ASAP solution provided by Tyler Technologies for New World CAD systems

The Town of Highland Park, Texas, became the 22nd public-safety answering point (PSAP) in the United States and the fifth PSAP in Texas to join the Automated Secure Alarm Protocol (ASAP) program, a technology that automates communication between alarm monitoring central stations and 9-1-1 centers, resulting in improved accuracy and speed of emergency response. Highland Park went live with Vector Security on April 19, 2017. Within hours, other alarm monitoring companies also went live with Highland Park, including Affiliated Monitoring, Central Security, Guardian Protection Services, Monitronics, Protection One, Rapid Response, and Vivint.

ASAP was created in partnership with The Monitoring Association (then the Central Station Alarm Association or CSAA) and the Association of Public Safety Communications Officials (APCO), with Vector Security President and CEO Pam Petrow co-chairing the steering committee. Vector Security was the first alarm company to use ASAP in the City of Richmond, Virginia, in 2012. The ASAP program is designed to eliminate telephone calls, mistakes and miscommunication between alarm monitoring companies and 9-1-1 PSAPs and has effectively reduced 9-1-1 processing time, enabling a faster response time by public safety.

“As a security provider, we actively seek ways to promote ASAP’s value to municipalities and public agencies, and help other alarm companies implement it for the greater good of the industry and the safety of our communities,” Ms. Petrow added.

The implementation at Highland Park represents another milestone for the ASAP program, with Tyler Technologies becoming the newest CAD provider to implement an ASAP interface solution. The solution is now offered for Tyler’s New World Enterprise CAD product line. Former Highland Park Chief Chris Vinson, who passed away unexpectedly in June 2015, was a proponent of law enforcement priority responses to verified alarms. He met with New World Systems prior to its acquisition by Tyler Technologies to gain support for Highland Park’s becoming the first New World ASAP interface deployment site to facilitate the rapid delivery of alarm notifications from alarm monitoring companies without the use of a telephone call.

“In an emergency, time is critical,” said Greg Sebastian, president of Tyler’s Public Safety Division. “With the ASAP program, call processing time is reduced, inaccuracies in alarm and location information are minimized, and 9-1-1 call takers stay available to answer emergency calls for service. We’re pleased the ASAP functionality in Tyler’s New World Enterprise CAD solution helps public safety personnel provide a rapid response to the residents of Highland Park.”

“Highland Park Department of Public Safety strives to provide the best in public safety service,” said Chief Paul Sandman, Assistant Director of Public Safety. “We continuously work toward leveraging technology in order to improve our response times for police, fire and EMS emergencies.  Our new ASAP solution allows alarm integration that increases the alarm communication speed to our communications center. The ASAP solution also frees our communications specialists to handle other incoming emergency phone calls.”

According to Bill Hobgood, nationally recognized ASAP program expert and a public safety IT project manager for the City of Richmond, Virginia, said, “The Highland Park ASAP implementation is a tribute to Chief Vinson’s vision and passion in the pursuit of technology for the benefit of law enforcement and increased citizen satisfaction. Hobgood added, “Tyler Technologies made good on that promise and fulfilled Chief Vinson’s vision. The job is done in his honor. Congratulations to both Highland Park and Tyler Technologies.”

The ASAP program is based on an American National Standard[1] developed jointly by the Association of Public Safety Communications Officials (APCO) International and the Central Station Alarm Association (CSAA) now known as The Monitoring Association. The program provides a standardized method through the use of automation and the power of Nlets[2] to deliver alarm notifications to 9-1-1 Public Safety Answering Points. As a result, there is an increase in the likelihood of increased law enforcement apprehensions for crimes in-progress, fires quickly extinguished with minimal property damage, and could mean a life saver for a medical emergency patient when every second counts.


About Vector Security
For more than 40 years, Vector Security, Inc. ( has been a premier provider of intelligent security solutions tailored to the needs of the customer. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches and authorized dealers. Through its wholly-owned subsidiary, Industry Retail Group (IRG), the company also offers customized managed broadband services that lay the foundation for unsurpassed business intelligence. Vector Security is a sister company of the Philadelphia Contributionship, a mutual insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.

About The Monitoring Association
The Monitoring Association (TMA), formerly the Central Station Alarm Association (CSAA), is an internationally-recognized non-profit trade association that represents professional monitoring companies, including those listed by a TMA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. Incorporated in 1950, TMA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. TMA’s mission is to advance the professional monitoring industry through education, advocacy, and public safety relationships.  For more information, contact Elizabeth Lasko at TMA, 703-242-4670 x 16.

About Tyler Technologies, Inc.

Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector – cities, counties, schools and other government entities – to become more efficient, more accessible and more responsive to the needs of their constituents. Tyler’s client base includes more than 15,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations. In 2016, Forbes ranked Tyler on its “Most Innovative Growth Companies” list, and it has also named Tyler one of “America’s Best Small Companies” eight times. The company has been included six times on the Barron’s 400 Index, a measure of the most promising companies in America. More information about Tyler Technologies, headquartered in Plano, Texas, can be found at





[1] APCO/CSAA 2.101.2-2014 ANSI Standard Alarm Monitoring Company to PSAP CAD Automated Secure Alarm Protocol

[2] Nlets: The International Justice and Public Safety Network

Finalists for 2017 TMA Excellence Awards Announced

Four Winners to Be Revealed at ESX 2017 on June 13

The judges for the annual TMA Excellence Awards were, once again, “simply amazed by the depth of talent, dedication, professionalism, and ability in our industry,” as one remarked. TMA is pleased to announce the twelve finalists for 2017:

  • Monitoring Center of the Year Finalists
    ADT, CRC, Vivint
  • Monitoring Center Operator of the Year Finalists
    Darlene Ardey, CPI; Dielle Holmberg, EPS; Stephen (Craig) Pierce, Safe Systems
  • Monitoring Center Manager of the Year Finalists
    Shari Wilson, ADT; Keith Godsey, Dynamark; Josh Sanders, EPS
  • Monitoring Center Support Person of the Year Finalists
    Laura Mellang, CRC; Eric Kantner, Protection Bureau; Mike Tupy, Vivint

“We congratulate our finalists for being recognized as the best of the best,” said Elizabeth Lasko, Vice President of Communications, TMA. “Our judges related how very difficult it was to choose the finalists, let alone the winners, from all the nominations. The applications that were submitted all told powerful stories of service, innovation, corporate culture, and the desire to constantly improve.”

The TMA Central Station Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

The TMA Monitoring Center Excellence ATMA-Excellence-Awards-2017wards Program is sponsored by SDM Magazine, which will publish a feature story on the winners later this summer. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA. The four winners will be announced at the Opening Reception of the 2017 Electronic Security Expo (ESX) on Tuesday, June 13. For past winners and more information, visit



— Elizabeth Lasko, TMA, May 3, 2017

Global Futurist Aims to “Educate, Entertain, Energize, and Enlighten” TMA Members at the 2017 Annual Meeting

Uldrich smallTMA asked 2017 Annual Meeting keynote speaker Jack Uldrich, a well-recognized global futurist, speaker, and author, to tell members a little bit about himself and his goals for his Annual Meeting presentation. Uldrich is a frequent speaker on emerging technology, change management and leadership and has addressed hundreds of corporations, associations and not-for-profit organizations on five continents. He will present an enlightening, entertaining and educational session, sharing insights from his forthcoming book, Business as Unusual: How to Future-Proof Yourself Against Tomorrow’s Transformational Trends, Today. Read on for the details he shared with TMA.

1. So just what is a “global futurist?” 
A global futurist is someone who helps people become more aware of future trends; challenges their assumptions about the world of tomorrow can and might look like; and encourages them to take action to create their own future.

2. Tell TMA members how you came to be interested in combining your work as a futurist with motivational training. 
Every individual is creative–or has the potential to be creative. This implies that everyone has a role to play in creating the future. The more people who are actively involved in creating the future, the better the future will be!

3. What can TMA Annual Meeting participants expect from your session “Business as Unusual: Innovation and Global Trends – What’s in the Future?” 
They will be educated, entertained, energized and enlightened.

4. From your research/books on technology and business, can you share an interesting point about how companies will need to address technology in the near (and/or distant) future? 
Yes. I encourage all companies to start a “reverse mentorship” program. Match senior managers, executives and leaders with younger employees so the older employees can gain some new, fresh perspectives on how technology is poised to transform the world around them.

5. What is something you have found really interesting or surprising in your work with business leaders in your career? TMA-Scottsdale_V1C
The best leaders are often the most humble. They also understand that their job isn’t always to have “the answer,” instead it is to ask better questions.

6.  Tell us something about yourself that drives or influences the way you do business. 
I constantly try to remind myself that as much as I read and learn there will always be so much more that I don’t know. By focusing on “what I don’t know” I like to think I stay humble, curious and open-minded–which are all traits that help me stay open to the multitude of opportunities that the future will offer.

8. What do you hope TMA members will take away from your presentation?
I hope that they will understand “My Big AHA.” AHA is an acronym that stands for Awareness, Humility and Action. To learn more, they will have to attend my keynote!

Register for the TMA Annual Meeting