Newport News, VA Goes Live with ASAP

Alarm users in coastal Virginia city to benefit from faster, more accurate emergency response

ASAP-Concept1DOn August 4, Newport News, Virginia became the latest municipality to go live with Automated Secure Alarm Protocol (ASAP), a technology that automates communication between alarm monitoring central stations and 911 centers, resulting in improved accuracy and speed of emergency response.

Transmitting data electronically speeds up alarm notification delivery and reduces the number of phone calls and processing times at emergency response centers. It also eliminates human error and miscommunication between operators; all pertinent data goes directly to first responders within seconds.

In areas where it is used, ASAP delivers alarm notification information from central stations directly to public safety answering points (PSAPs) via computer rather than by phone, eliminating the need for communication between monitoring center operators and 911 operators.

ASAP was created in partnership with The Monitoring Association (formerly the Central Station Alarm Association) and the Association of Public Safety Communications Officials (APCO). Vector Security was the first alarm company to use ASAP in the City of Richmond, VA in 2012. Vector Security assisted with implementation in Newport News by helping to perform extensive testing prior to the system going live.

“Alarm users in Newport News, including several hundred Vector Security customers, will benefit from faster and more accurate emergency response with the implementation of ASAP,” said Anita Ostrowski, Vice President of Central Station Services, Vector Security. “We hope the positive impact that ASAP will bring to Newport News will encourage other major 911 centers in the nation to adopt this technology as well.”

“As a security provider, we seek ways to promote ASAP’s value to municipalities and public agencies, and help other alarm companies implement it for the greater good of the industry and the safety of our communities,” she added.

In addition to Vector, the following alarm companies are now live with ASAP in Newport News: Rapid Response, Protection1, Vivint, Moni, Guardian, and Affiliated.  ADT will be going live next week.

Newport News is the fourth largest city in size in Virginia, with its boundaries encompassing 69 square miles. Within Virginia, Newport News joins the City of Richmond, James City County, York County, and Henrico County, which are already online with the use of ASAP technology.

Other municipalities that have implemented ASAP include Rochester/Monroe County, NY; Houston, TX; Washington, DC.; Tempe, AZ; Boca Raton, FL; Delaware County, OH; Bucks County, PA; and many others.

For more information on the benefits and features of ASAP, visit www.tma.us/asap or www.vectorsecurity.com/asap.

 

TMA Will Spotlight ASAP at APCO Conference in Denver

ASAP-Concept1DThe Monitoring Association (TMA), the Association of Public Safety Communications Officials (APCO) and Nlets are bringing the Automated Secure Alarm Protocol (ASAP) to municipalities around the country. PSAPs and alarm companies throughout the U.S. are seeing the value of ASAP’s winning formula for error reduction, cost containment and faster responses to dispatch.

At the upcoming APCO conference in Denver, PSAP representatives will have two opportunities to learn about ASAP:

  • TMA staff will be at Booth 527 in the exhibit hall sharing how the technology works and how the service is implemented.
  • A special session ” The Automated Secure Alarm Protocol (ASAP to the PSAP): A Win-Win for Public Safety and the Alarm Industry” (Sunday, August 13 at 1:30 PM in Convention Center 503/504) features subject matter expert Bill Hobgood, TMA Executive Director Jay Hauhn, and representatives from PSAPs in New York, Arizona and Washington, DC. Participants will see how the program reduces 9-1-1 processing and response times to alarm events while eliminating telephone calls, miscommunication errors, between alarm monitoring companies and 9-1-1 PSAPs.

PSAP representatives, don’t miss your chance to get informed about ASAP at the APCO conference in August! For advance information, visit www.tma.us/asap.

 

ASAP Goes Live in Manatee County, FL

MASAP-Concept1Danatee County 9-1-1 recently became the 25th agency in the United States and second in Florida to adopt ASAP, the service that will save emergency responders precious moments when home alarms sound.

The Automated Secure Alarm Protocol (ASAP) allows outside alarm monitoring companies such as Brinks and Vector to send information directly to call takers in the 9-1-1 Call Center, shaving up to three minutes from call processing time. Homes alarms for fires, medical emergencies, burglaries and more will now result in an emergency dispatch more quickly with fewer chances for errors, according to Manatee County Public Safety Director Robert Smith.

“Every second matters in an emergency, so it’s incredibly helpful when a new piece of technology can save on time,” Smith said. “I’m proud of our Emergency Communications team for keeping us moving forward to continually enhance our level of service.”

Half of all Manatee County property owners with emergency monitoring systems — an estimated 75,000 homes and businesses — will benefit from the new technology according to Manatee County Emergency Communications Chief Jake Saur. That number will grow to 75 percent of Manatee County homes and businesses with an alarm system when ADT Alarm Monitoring joins the new protocol.

Watch video of Manatee County’s Jake Saur discussing the benefits of ASAP.

“This new technology eliminates the need for alarm companies to physically dial into the Emergency Communications Center to relay alarm information,” Saur says. “They’ll now electronically send alarm info to the ECC, reducing call processing times and communication errors. We’ll also improve efficiency in dispatching first responders to the alarm.”

Not all Manatee County alarm monitoring companies are part of the new program but as the technology grows, Saur expects more monitoring stations to participate.

ASAP is a computer-aided dispatch system for processing information from alarm monitoring stations that require an emergency dispatch. It was designed by The Monitoring Association (TMA) and the Association of Public Safety Communications Officials (APCO Int’l). For more information, visit www.tma.us/asap.

Media coverage: 

Fox 13: New system helps alarm companies communicate with 911
http://www.fox13news.com/news/local-news/265897784-story

Bradenton Herald: Changes at Manatee County 911 will save minutes in emergencies, officials say
http://www.bradenton.com/news/local/article159756704.html

News 10: Technology speeds up alarm calls to 911 by 2-3 minutes in Manatee Co.
http://www.wtsp.com/news/local/technology-speeds-up-alarm-calls-to-911-by-2-3-minutes/454436232

ABC 7: Faster response times to some Manatee County home alarms
http://www.mysuncoast.com/news/local/faster-reponse-times-to-some-manatee-county-home-alarms/article_80a29de4-61ba-11e7-a6a5-8b9f7a9fabf0.html

 

 

Rochester/Monroe County’s Merklinger Recognized for Efforts to Advance ASAP in New York State

John M. Merklinger, Director of the Rochester/Monroe County 911 Center and 311 Call Center, was awarded The Monitoring Association’s 2017 Public Sector Award at the 2017 Electronic Security Expo (ESX) Public Safety Luncheon on Friday, June 16, at Music City Center in Nashville. This special honor is given by TMA in recognition of a public sector individual’s contribution to the alarm industry. TMA Executive Director Jay Hauhn presented the award.

ESX173895

From left: Jay Hauhn, John Merklinger

“New York State was projected to be one of the last states to implement ASAP due to the states unique IT infrastructure,” said Hauhn. “Merklinger, who understood the value ASAP would bring to his center, spearheaded an effort by New York PSAPs to work with the state police to have the needed changes to the state CJIS network funded, scheduled and successfully completed.”

Read more about John Merklinger’s efforts on behalf of the ASAP program.

Rochester/Monroe County, NY’s John Merklinger is Recipient of 2017 TMA Public Sector Award

TMA-Public-Sector-AwardJohn M. Merklinger, Director of the Rochester/Monroe County 911 Center and 311 Call Center, is the recipient of The Monitoring Association’s 2017 Public Sector Award. This special honor is given by TMA in recognition of a public sector individual’s contribution to the alarm industry. He will be presented with the award at the 2017 Electronic Security Expo (ESX) Public Sector Luncheon on Friday, June 16, at Music City Center in Nashville.

“It is our pleasure to recognize John for his tireless efforts to advance the implementation of ASAP – the Automated Secure Alarm Protocol – in New York State,” said TMA President Pamela J. Petrow. ASAP is a technology that automates communication between alarm monitoring central stations and 911 centers, resulting in improved accuracy and speed of emergency response.

The award recipient must be nominated by one or more TMA members in good standing. TMA President Petrow and Past President (and current Executive Director) Jay Hauhn put Merklinger’s name forward for consideration.

“New York State was projected to be one of the last states to implement ASAP due to the states unique IT infrastructure,” said Hauhn. “Merklinger, who understood the value ASAP would bring to his center, spearheaded an effort by New York PSAPs to work with the state police to have the needed changes to the state CJIS network funded, scheduled and successfully completed.”

As Director of the Rochester/Monroe County 911 Center and 311 Call Center, Merklinger manages a staff of 246 dedicated employees and an annual budget of $17.6 million at the 911 Center. The 911 Center handled nearly 1.3 million calls in 2016 (the 311 call center handled 484,844 calls in 2016). The Center is accredited by CALEA and the NYS J Merklinger PhotoSheriffs’ Association.

Merklinger has an extensive Public Safety background as a paramedic, volunteer firefighter, and employee at the Monroe County 911 Center for the last 30 years. He has three A.A.S degrees from Monroe Community College in Public Safety Communications, Criminal Justice and Paramedicine. He also has a B.S degree in Organizational Management and a M.S degree in Management from Robert’s Wesleyan College.  A past Fire Chief, he is a life member of Gates Volunteer Ambulance since 1980 and a life member of the Gates Fire Department since 1991. He is past-president of the NYS NENA Chapter and currently serves as President of the NYS 911 Coordinators Association. Merklinger was appointed by Governor Cuomo to the NYS 911 board in 2011 and remains a member of the board.

“We are proud to be the first PSAP in NYS to go live with the ASAP protocol,” said Merklinger.  “We believe this will be a benefit to the public and the public safety organizations by providing quicker entry and response to alarm generated emergencies.”

The ASAP program is based on an American National Standard developed jointly by the Association of Public Safety Communications Officials (APCO) International and TMA, then the Central ASAP-Concept1DStation Alarm Association (CSAA). The program provides a standardized method through the use of automation and the power of Nlets to deliver alarm notifications to 9-1-1 Public Safety Answering Points. As a result, there is an increase in the likelihood of increased law enforcement apprehensions for crimes in-progress, fire quickly extinguished with minimal property damage, and could mean a life-saver for a medical emergency patient when every second counts.

For more information, contact Elizabeth Lasko at TMA, 703-242-4670 or elasko@tma.us.

 

About The Monitoring Association
The Monitoring Association (TMA), formerly the Central Station Alarm Association (CSAA), is an internationally-recognized non-profit trade association that represents professional monitoring companies, including those listed by a TMA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. Incorporated in 1950, TMA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. TMA’s mission is to advance the professional monitoring industry through education, advocacy, and public safety relationships. www.tma.us. For more information, contact Elizabeth Lasko at TMA, 703-242-4670 x 16.

Doyle Security Goes Live with ASAP; First Implementation in New York State

ASAP-Concept1DDoyle Security Systems, in cooperation with the Monroe County Emergency Communications Department, has become the first company in New York State to implement the Automated Secure Alarm Protocol (ASAP) to Public Safety Answering Point (PSAP) alarm response program. Doyle is the latest monitoring company to go live with ASAP.

The connection in New York State is the culmination of a long process of alarm company outreach to PSAPs. According to Bill Hobgood, nationally recognized ASAP program expert and a public safety IT project manager for the City of Richmond, VA, “The Doyle Security Systems and the city of Rochester / Monroe County ASAP implementation represents another major milestone in this project. New York State is the eighth state, plus the District of Columbia to join the program. This achievement became a reality by continued assertiveness by staff at Doyle Security and the Monroe County Emergency Communications Department.”

He continued,”Congratulations to Doyle Security, the Monroe County NY 9-1-1 PSAP, and especially John Merklinger, the Monroe County PSAP Director who lobbied the state of New York to bring ASAP to fruition. The way has been paved for other New York 9-1-1 PSAPs to join the program.” Read more in SSI’s report.

 

Highland Park, TX Goes Live with the Automated Secure Alarm Protocol (ASAP)

Town is the first to implement ASAP solution provided by Tyler Technologies for New World CAD systems

The Town of Highland Park, Texas, became the 22nd public-safety answering point (PSAP) in the United States and the fifth PSAP in Texas to join the Automated Secure Alarm Protocol (ASAP) program, a technology that automates communication between alarm monitoring central stations and 9-1-1 centers, resulting in improved accuracy and speed of emergency response. Highland Park went live with Vector Security on April 19, 2017. Within hours, other alarm monitoring companies also went live with Highland Park, including Affiliated Monitoring, Central Security, Guardian Protection Services, Monitronics, Protection One, Rapid Response, and Vivint.

ASAP was created in partnership with The Monitoring Association (then the Central Station Alarm Association or CSAA) and the Association of Public Safety Communications Officials (APCO), with Vector Security President and CEO Pam Petrow co-chairing the steering committee. Vector Security was the first alarm company to use ASAP in the City of Richmond, Virginia, in 2012. The ASAP program is designed to eliminate telephone calls, mistakes and miscommunication between alarm monitoring companies and 9-1-1 PSAPs and has effectively reduced 9-1-1 processing time, enabling a faster response time by public safety.

“As a security provider, we actively seek ways to promote ASAP’s value to municipalities and public agencies, and help other alarm companies implement it for the greater good of the industry and the safety of our communities,” Ms. Petrow added.

The implementation at Highland Park represents another milestone for the ASAP program, with Tyler Technologies becoming the newest CAD provider to implement an ASAP interface solution. The solution is now offered for Tyler’s New World Enterprise CAD product line. Former Highland Park Chief Chris Vinson, who passed away unexpectedly in June 2015, was a proponent of law enforcement priority responses to verified alarms. He met with New World Systems prior to its acquisition by Tyler Technologies to gain support for Highland Park’s becoming the first New World ASAP interface deployment site to facilitate the rapid delivery of alarm notifications from alarm monitoring companies without the use of a telephone call.

“In an emergency, time is critical,” said Greg Sebastian, president of Tyler’s Public Safety Division. “With the ASAP program, call processing time is reduced, inaccuracies in alarm and location information are minimized, and 9-1-1 call takers stay available to answer emergency calls for service. We’re pleased the ASAP functionality in Tyler’s New World Enterprise CAD solution helps public safety personnel provide a rapid response to the residents of Highland Park.”

“Highland Park Department of Public Safety strives to provide the best in public safety service,” said Chief Paul Sandman, Assistant Director of Public Safety. “We continuously work toward leveraging technology in order to improve our response times for police, fire and EMS emergencies.  Our new ASAP solution allows alarm integration that increases the alarm communication speed to our communications center. The ASAP solution also frees our communications specialists to handle other incoming emergency phone calls.”

According to Bill Hobgood, nationally recognized ASAP program expert and a public safety IT project manager for the City of Richmond, Virginia, said, “The Highland Park ASAP implementation is a tribute to Chief Vinson’s vision and passion in the pursuit of technology for the benefit of law enforcement and increased citizen satisfaction. Hobgood added, “Tyler Technologies made good on that promise and fulfilled Chief Vinson’s vision. The job is done in his honor. Congratulations to both Highland Park and Tyler Technologies.”

The ASAP program is based on an American National Standard[1] developed jointly by the Association of Public Safety Communications Officials (APCO) International and the Central Station Alarm Association (CSAA) now known as The Monitoring Association. The program provides a standardized method through the use of automation and the power of Nlets[2] to deliver alarm notifications to 9-1-1 Public Safety Answering Points. As a result, there is an increase in the likelihood of increased law enforcement apprehensions for crimes in-progress, fires quickly extinguished with minimal property damage, and could mean a life saver for a medical emergency patient when every second counts.

 

About Vector Security
For more than 40 years, Vector Security, Inc. (www.vectorsecurity.com) has been a premier provider of intelligent security solutions tailored to the needs of the customer. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches and authorized dealers. Through its wholly-owned subsidiary, Industry Retail Group (IRG), the company also offers customized managed broadband services that lay the foundation for unsurpassed business intelligence. Vector Security is a sister company of the Philadelphia Contributionship, a mutual insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.

About The Monitoring Association
The Monitoring Association (TMA), formerly the Central Station Alarm Association (CSAA), is an internationally-recognized non-profit trade association that represents professional monitoring companies, including those listed by a TMA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. Incorporated in 1950, TMA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. TMA’s mission is to advance the professional monitoring industry through education, advocacy, and public safety relationships. www.tma.us.  For more information, contact Elizabeth Lasko at TMA, 703-242-4670 x 16.

About Tyler Technologies, Inc.

Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector – cities, counties, schools and other government entities – to become more efficient, more accessible and more responsive to the needs of their constituents. Tyler’s client base includes more than 15,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations. In 2016, Forbes ranked Tyler on its “Most Innovative Growth Companies” list, and it has also named Tyler one of “America’s Best Small Companies” eight times. The company has been included six times on the Barron’s 400 Index, a measure of the most promising companies in America. More information about Tyler Technologies, headquartered in Plano, Texas, can be found at  www.tylertech.com

 

 

 

 

[1] APCO/CSAA 2.101.2-2014 ANSI Standard Alarm Monitoring Company to PSAP CAD Automated Secure Alarm Protocol

[2] Nlets: The International Justice and Public Safety Network