National Suicide Prevention Lifeline – New Dialing Code

Please read the announcement regarding changes needed to be made by Burglar and Fire Alarm Companies in preparation for the nationwide implementation of 988 as the 3-digit abbreviated dialing code for the National Suicide Prevention Lifeline.

It is imperative that alarm companies reprogram alarm panels in customers’ premises if they currently are programed to dial out seven digits to reach the alarm monitoring bureau.  If they are dialing out seven digits now, they must be re-programed to dial out a ten-digit number which includes the area code plus telephone number.Such updates or reprogramming must occur between April 24, 2021 and October 24, 2021 (the permissive dialing period).  Starting these efforts before April 24, 2021 may result in failed calls if permissive 10-digit dialing has not yet been implemented.The changes need to be completed by October 24, 2021.

No change is needed if the alarm panels are currently dialing out ten-digits, or if they are dialing out a toll free number (800, 888, 844, etc.) to reach the alarm monitoring bureau.

We need your assistance in notifying alarm companies in 37 states and 83 area codes about the transition from 7-digit to 10-digit local dialing.  Any assistance in notifying your membership would be appreciated.

Additional information about this transition on the NANPA website at https://nationalnanpa.com/transition_to_10_digit_dialing_for_988/index.html

ANNOUNCEMENT

Our holiday gift to you – Save 20% on TMA’s operator training

As this year comes to a close, all of us at TMA wanted to say, “Thank You!” We are so grateful for your membership and participation in the professional monitoring community. It’s been a year of unforeseen obstacles for all of us—personally and professionally. 

To show our appreciation, we are offering a 20% discount on all operator training delivered through our training portal at TMATraining.org, now through Dec. 31st.  

While we couldn’t solve every challenge 2020 threw our collective way, we’ve worked hard to support you virtually through our Town Halls, Annual Meeting, and OPS-TECH events curated to make your job easier.  

Next year, we’re focused on making access to collaboration even easier, by continuing with our virtual education platform, expanding our training resources, and enhancing your ability to apply industry best-practices.  Here are just a few items we’re excited about delivering in 2021:

1. MYM, April 20-22
2. Online Operator Candidate Assessment Tool
3. Proprietary Member Users Forum
4. Upgrades to TMATraining.org
5. Annual Meeting, October 9-13, Ritz Carlton Kapalua, Maui
6. OPS-TECH, Charlotte, NC – Hosted by CPI Security (Dates TBD)

We’re committed to delivering content you’ll love in 2021. Make sure to keep an eye on TMA.us for registration information and other updates.

TMA’s Operator Online Courses

To learn more about TMA’s Operator Online Training programs, visit the TMA website (Links below). When you are ready to purchase, contact our helpdesk (8 AM- 8 PM) by calling (502) 254-1506 or emailing support@TMATraining.org. (Note: Special pricing only available for a maximum of 10 course purchases.)  

Just remember…this special offer expires December 31st at midnight!

1. TMA Operator Online – Level 1
2. TMA Operator Online – Level 2

A friend in need…

A member and valued friend of TMA, industry consultant Bob Harris, Attrition Busters, has been hospitalized with COVID-19 for the last month and has been on a ventilator in recent weeks. While his condition has slightly improved, he remains in very critical condition.

Bob and his family need our support at this time in the form of positive thoughts, prayers, and financial donations.

A GoFundMe page has been set up to collect donations for the family. Please take a moment to visit the page and make a donation of any size. https://gf.me/u/zan2y2

Thank you for your support.