Affiliated Monitoring is TMA 2018 Monitoring Center of the Year

ADT, Vector and Affiliated Honored with Personnel Awards

The four winners of the 2018 TMA Monitoring Center of the Year Awards were announced at the 2018 Electronic Security Expo (ESX) on June 19. They are:

  • Monitoring Center of the Year: Affiliated Monitoring
  • Monitoring Center Support Person of the Year: Beth Bailey, ADT LLC
  • Monitoring Center Manager of the Year: Carmelo Mosca, Affiliated Monitoring
  • Monitoring Center Operator of the Year: Patricia Fody, Vector Security

Single logo - color“All of us at Affiliated Monitoring are gratified to receive this honor,” said Daniel Oppenheim, Executive Vice President, Affiliated. “It validates our deeply held beliefs in professionalism, kindness and technological innovation. The Monitoring Association represents the best of our industry and being recognized in this way is very fulfilling. Affiliated looks forward to supporting our dealers and their customers through this exciting era of growth and opportunity.”

From left: Carmelo Mosca, Affiliated; Patricia Fody, Vector; Beth Bailey, ADT LLC

Affiliated 2

From left: Affiliated’s Stanley Oppenheim, SDM Editor Laura Stapanek, TMA President Ivan Spector

“This award belongs to our ADT team members on the phones right now protecting our neighbors, family members, and our communities,” said Support Person of the Year Beth Bailey, ADT Sr. Manager, Customer Care. “It is my honor to support them and my passion to find ways to make it easier for them to do what they do best – take care of our customers.” ADT had finalists in all four categories this year.

“I feel grateful and honored to receive this award from The Monitoring Association,” said Manager of the Year Carmelo Mosca, Managing Director, Monitoring Operations, Affiliated. “It’s a pleasure to go to work every day with the hundreds of caring and hardworking monitoring specialists in Texas and New Jersey. I’m proud of this personal award and how it reflects positively on the entire Affiliated family.”

The TMA Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

The TMA Monitoring Center Excellence Awards Program is sponsored by SDM Magazine, which will publish a feature story detailing the accomplishments of the winners later this summer. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA.

“Each nominee must submit an extensive application detailing company systems like disaster recovery plan, education and training programs, technical innovations, and even community outreach,” said Lasko. “In the case of individual nominations, we ask for examples of how these employees go above and beyond their job descriptions to pursue excellence. Our judges had an extremely difficult time choosing winners from the amazing submissions we receive each year. We hope everyone will read SDM’s profiles of the winners this summer for inspiration!”

For past winners and more information, visit www.tma.us.

 

BBB Helps Fight Fraud at the Front Door by Teaming with ADT and Other Security Leaders

As summer selling season kicks off, news conference with Louisiana State Fire Marshal features victims and tips on stopping deceptive sales in the security industry

Baton Rouge, LA (May 18, 2018) – Despite a downward trend in the number of home security customers victimized by fraudulent door-to-door security sales representatives, the Better Business Bureau is continuing to team with leading organizations, including The Monitoring Association, the Electronic Security Association, and ADT LLC, to educate consumers.

During a news conference hosted today by Louisiana’s State Fire Marshal, H. “Butch” Browning, BBB helped sound the alarm about deceptive sales practices.

“We applaud the industry for continuing to root out the few bad apples who practice deceptive sales and con consumers,” said Carmen Million of the Better Business Bureaus Serving Baton Rouge. “Through today’s outreach we hope to prevent more front-door fraud.”

In 2017, over 700,000 consumers across North America used BBB resources to research information about home security companies. But thousands also complained about dishonest and misleading sales pitches, or reported door-to-door scams.

jay at ADT BBB Baton Rouge Deceptive Practices event 2018

TMA Executive Director Jay Hauhn addresses the issue of deceptive practices in the security industry.

Two of those victims spoke out today and shared how unscrupulous sales reps tried to con them out of their contracts with ADT, an A+, BBB Accredited Business and National Partner.

“I was misled into signing a contract with a salesman whom I thought was representing ADT,” said 62-year-old James Bourg of Greismar, LA. “After he quickly installed a new security panel, I did my homework and found out I was duped. I cancelled the next day.”

In 2016, nearly 3,400 customers complained to ADT about deceptive sales from competitors. There were 800 less last year. While complaints are declining, ADT vows to keep fighting.

“Whether we are bringing offenders to justice in a court of law or educating consumers in the court of public opinion, ADT will continue trying to stop deceptive sales in our industry,” said P. Gray Finney, ADT Chief Legal Officer.

At today’s event, BBB shared tips for consumers who are considering a home security system (bbb.org/homesecurity), and also released advice to potential employees who are being recruited to spend their summers knocking on doors (bbb.org/alarmsales).

“We urge those who are selling security systems to abide by the BBB Standards for Trust,” said Million. “Tell the truth, honor promises, and embody integrity.”

Additional coverage:

For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2016, people turned to BBB more than 167 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national and international programs on dispute resolution, advertising review, and industry self-regulation.

 

Finalists for 2018 TMA Excellence Awards Announced

Four Winners to Be Revealed at ESX on June 19

VIENNA, VA (May 7, 2018) – The Monitoring Association is pleased to announce the twelve finalists for the 2018 TMA Excellence Awards. Listed in alphabetical order by company within each category, they are:

  • Monitoring Center of the Year Finalists
    ADT, Affiliated, Vector
  • Monitoring Center Operator of the Year Finalists
    Duane Hilton, ADT; Linda Reed, Dynamark; Patricia Fody, Vector
  • Monitoring Center Manager of the Year Finalists
    Shari Wilson, ADT; Carmelo Mosca, Affiliated; Bill Fisher, UAS
  • Monitoring Center Support Person of the Year Finalists
    Beth Bailey, ADT; Lamar Shroyer, Dynamark; Boris Pejic, G4S

“We congratulate our finalists for being recognized as the best of the best,” said Elizabeth Lasko, Vice President of Communications, TMA. “Our judges really had a challenging time choosing the finalists, let alone the winners, from all the nominations. Our applicants all submitted stories that clearly demonstrate the breadth of excellence in companies and individuals across our industry.”

The TMA Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

The TMA Monitoring Center Excellence Awards are co-sponsored by SDM Magazine, which will publish a feature story on the winners later this summer. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA. The four winners will be announced at the Opening Reception of the 2018 Electronic Security Expo (ESX) on Tuesday, June 19. For past winners and more information, visit www.tma.us.

Finalists for 2017 TMA Excellence Awards Announced

Four Winners to Be Revealed at ESX 2017 on June 13

The judges for the annual TMA Excellence Awards were, once again, “simply amazed by the depth of talent, dedication, professionalism, and ability in our industry,” as one remarked. TMA is pleased to announce the twelve finalists for 2017:

  • Monitoring Center of the Year Finalists
    ADT, CRC, Vivint
  • Monitoring Center Operator of the Year Finalists
    Darlene Ardey, CPI; Dielle Holmberg, EPS; Stephen (Craig) Pierce, Safe Systems
  • Monitoring Center Manager of the Year Finalists
    Shari Wilson, ADT; Keith Godsey, Dynamark; Josh Sanders, EPS
  • Monitoring Center Support Person of the Year Finalists
    Laura Mellang, CRC; Eric Kantner, Protection Bureau; Mike Tupy, Vivint

“We congratulate our finalists for being recognized as the best of the best,” said Elizabeth Lasko, Vice President of Communications, TMA. “Our judges related how very difficult it was to choose the finalists, let alone the winners, from all the nominations. The applications that were submitted all told powerful stories of service, innovation, corporate culture, and the desire to constantly improve.”

The TMA Central Station Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

The TMA Monitoring Center Excellence ATMA-Excellence-Awards-2017wards Program is sponsored by SDM Magazine, which will publish a feature story on the winners later this summer. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA. The four winners will be announced at the Opening Reception of the 2017 Electronic Security Expo (ESX) on Tuesday, June 13. For past winners and more information, visit www.tma.us.

 

 

— Elizabeth Lasko, TMA, May 3, 2017

CSAA’s Hauhn Joins ESA, ADT in Warning of Deceptive Alarm Sales Practices

On May 25, CSAA Executive Director Jay Hauhn participated in a press event in Salt Lake City to raise awareness of deceptive home security sales practices. The event was co-hosted by the Better Business Bureau (BBB) and ADT. Merlin Gilbeau, executive director of ESA, also spoke at the event, which featured two individuals who had been the target of sales scams relating their stories to the media. Hauhn and Gilbeau both spoke about the deep integrity of the vast number of security companies.

In 2015, consumer complaints about home security sales ranked in the top 25 of the 3500 business categories BBB tracks. CSA members can share BBB tips about buying a home security system with their potential customers; visit www.bbb.org/homesecurity.

Check out media coverage of the event at the links below.

 

WS of Room

ESA’s Merlin Gilbeau, CSAA’s Jay Hauhn, and BBB CEO Jane Driggs address the media. Photo by Bob Tucker. 

Finalists for 2016 CSAA Excellence Awards Announced

Four “Phenomenal” Winners to Be Revealed at ESX on June 9

Once again, the nominees for CSAA’s annual Excellence Awards were, in the words of one of the judges, a “simply phenomenal” group of companies and individuals. CSCSAA-Excellence-AwardsAA is pleased to announce the twelve finalists for 2016. They are:

Central Station of the Year
ADT LLC; Rapid Response Monitoring Services, Inc.; Vector Security, Inc.

Central Station Manager of the Year
Ernie Cole, Doyle Security Systems; Michelle Lindus, Vivint Smart Home; Tom Tardiff, Kastle Systems

Central Station Operator of the Year
 Hollie Smith, Universal Atlantic Systems; Morgan Dieterle, Tyco (Fifth Third Bank); Amy Cerney, Vivint Smart Home

Central Station Support Person of the Year
David Carter, Vector Security, Inc.; William Sims, Kastle Systems; Dave Mann, Kings III

“Our finalists are to be congratulated for being recognized as the best of the best,” said Elizabeth Lasko, Vice President of Communications, CSAA. “Our judges related the extremely difficult time they had choosing not only the winners, but just the finalists from all the nominations. There were some amazing stories of customer relations, innovation, and corporate culture.”

The CSAA Central Station Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed central station (CSAA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of central station services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved central stations.

The CSAA Central Station Excellence Awards Program is sponsored by SDM Magazine.

Entries are judged by a blue-ribbon judging panel appointed by CSAA. The four winners will be announced at the 2016 Industry Excellence Awards Breakfast at ESX in Fort Worth on Thursday, June 9. For past winners and more information, visit csaa.org/csaa-excellence-awards.

 

ADT Goes Live with ASAP in Boca Raton

March 1, 2016 — ASAP Subject-Matter-Expert Bill Hobgood reported that today “ADT went live with Boca Raton at 1:30 p.m. and received the first actual alarm within one minute of going live.”

ADT Boca(Right to left) Tonya George, ADT MAStermind Administrator; Tammie Hilend, ADT Vice President of IT; Bill Hobgood, Project Manager, Public Safety Team, Department of Information Technology, City of Richmond, Virginia; and Cindy Cevallos, Boca Raton Project Manager. The picture was taken shortly after ADT’s go-live with Boca Raton.

ADT follows Vector Security, Rapid Response, Monitronics, Affiliated, Protection One, and Guardian as the first alarm companies to connect with ASAP in the state of Florida. For more information about ASAP, visit csaaintl.org/asap.

ASAP-Concept1D