From TMA President Ivan Spector: Register Now for ESX 2018

Passionate security professionals will convene in Nashville this June for ESX 2018. TMA President Ivan Spector invites you to join us there — register before April 22 to take advantage of early bird rates! Find the latest ESX news here. 

For more information, including the program of education sessions, networking events, general sessions, and travel information, visit www.esxweb.com.

 

Disruptive marketer, best-selling author Scott Stratten is keynote speaker for 2018 ESX

The Electronic Security Expo (ESX) has announced its keynote speaker. A disruptive marketer, best-selling author and president of UnMarketing, Scott Stratten will force you to rethink everything you know about resonating with customers today. This marketing expert will address passionate electronic security professionals with a talk about today’s evolving business climate on the ESX Main Stage, Wednesday, June 20 from 11:30 a.m.- 12:45 p.m. in Nashville’s Music City Center.


“Today’s business climate is changing at an unprecedented rate,” says Stratten. “Every week, it seems there is a new strategy, social media site or technology that is a ‘must use’ or a ‘game changer’. What we lose in this endless quest for the next bright shiny business object is that at the core of business while everything has changed, nothing is different. Trust, connection, consistency and service will always trump any new app to hit the market.”

As retail stores fill their shelves with competitive security and IoT offerings, Stratten’s message is a timely one.

His presentation, titled “The Age of Disruption: Everything Has Changed and Nothing is Different,” is no stranger to the limelight. His unconventional approach has attracted clients including Walmart, Microsoft, IBM, Toyota, Pepsico, and Edelman.

At ESX, he will draw on information learned while writing his five best-selling business and marketing books to teach ESXers about the Millennial myth, social media, and how customers make buying decisions in a digital world.

Stratten’s presentation is one of three Main Stage events at ESX intended to educate, energize and inspire audiences to elevate their personal and professional lives. Off the Main Stage, there are four educational tracks for professionals to explore, each filled with peer-led seminars on carefully vetted industry and business topics.

This balance of Main Stage inspiration, coupled with up-close and personal seminars, provides a variety of opportunities for professionals who want to learn more at ESX. The event also features networking opportunities for attendees to engage with their colleagues and peers, and an expo designed for quality and in-depth conversations.

Because ESX is open exclusively to electronic security, life safety professionals, including companies that service the connected IoT space for homes and businesses, exhibitors can better target their conversations, and guests have more focused and meaningful networking opportunities.

The ESX Opening Keynote Luncheon is sponsored by Security Dealer Network and endorsed by Security Systems News.

Registration for the event is open and early-bird pricing is in effect for a limited time. Premium Passes, the event’s all-inclusive registration type, are currently priced at $199 for a limited time — to allow companies large and small to invest in the development of their leadership teams. Visit ESXweb.com to register or to learn more.

For questions about the event or registration process, email ESXRegistration@ESXweb.com.

For inquiries on sponsorships and available booth spaces, contact the ESX Business Development team.

ABOUT ESX
ESX brings together professionals who are passionate about the business of electronic security and life safety. Dealers, integrators and monitoring professionals attend ESX to connect with like-minded peers, learn from business thought leaders, and discover emerging trends and technologies. Exceptional peer-delivered education offers strategies that help security and life safety professionals run, grow, and maximize their businesses—as well as rethink the future. The exhibit hall showcases the latest products, technologies and services, while dynamic networking events offer professionals opportunities to engage and collaborate. Learn more at ESXweb.com or follow us on: Twitter | Facebook | YouTube

ESX 2018 Education Program Revealed

ESX has revealed its educational program for 2018! This Education Preview Brochure features details on the show’s 35+ seminars, main stage sessions, special events and experiences, exhibitors and more.

Preview the conference guide in the video below, then download your copy or request a mailed print version of the magazine at www.ESXweb.com/EDUpreview . #passionatesecurity

 

 

 

 

Engineered Protection Systems Earns 2016-17 Police Dispatch Quality Award

 

 Customer Education a Key Focus

In June, the Security Industry Alarm Coalition (SIAC) recognized TMA member Engineered Protection Systems, Inc. in Grand Rapids, Michigan with its prestigious 2016-17 Police Dispatch Quality (PDQ) award. The PDQ award is given to the company that promotes best practices working with law enforcement to reduce the number of unnecessary dispatches to alarm customers. The award was presented at the ESX – Public Safety and Networking Luncheon at ESX on June 16 in Nashville, Tennessee.

Stan and Josh at ESX PDQ Dispatch Award by Lasko

SIAC Executive Director Stan Martin, left, and EPS Monitoring Center Operations Manager Josh Sanders following the presentation of the award. Photo by Elizabeth Lasko.

“Engineered Protection Systems has consistently shown itself to be extraordinarily conscientious, exacting and effective where it comes to alarm management and dispatches,” said Stan Martin, SIAC Executive Director. “These efforts have garnered EPS Security recognition as a PDQ runner-up on multiple occasions, which is quite an achievement in itself.”

“Winning this award was the result of focus towards dealing with alarm issues for the benefit of our valued customers and the community as a whole,” said Kevin Carlson, EPS Security President. “Reducing unnecessary dispatches is vital to the health of our industry and our ability to serve and protect the community.”

EPS Security strategies for reducing false alarms include two call confirmations, customer education at installation, detailed user guides and specific procedures for problem alarm sites. “When a pervasive false alarm problem is discovered, EPS Security has a number of procedures to make a correction,” Carlson said. “These include a member of the EPS Security Monitoring Center team calling customers, downloaders checking on the programs, service techs coordinating onsite visits to check equipment, or providing a full re-education of the system to the customer along with a possible extension of delay times.”

“The fact they continued to push themselves for additional improvement and further refine their tactics, practices and results to break through as the best alarm dispatch program in the U.S. and Canada is an amazing accomplishment for which EPS Security management and every associate should rightly be extremely proud,” Martin said.

Their meticulous entry crosses every ‘T’ and dots all the ‘I’s in addressing, and sometimes exceeding the PDQ criteria. The company encompasses all that the award stands for in cutting false dispatches, and building relationships with the community and first responders.”

The PDQ Award is given annually by SIAC and the False Alarm Reduction Association (FARA), and co-sponsored by Honeywell Security, Security Sales & Integration Magazine, and the Installation Quality (IQ) Program.

ABOUT SIAC
SIAC represents one voice for the electronic security industry on alarm management issues – communicating solutions and enhancing relationships with law enforcement.  SIAC is comprised of four major North American security associations–Canadian Security Association (CANASA), Security Industry Association (SIA), Central Station Alarm Association (CSAA), and the Electronic Security Association (ESA).  For more information, go to www.SIACinc.org, www.siacinc.wordpress.com, or follow us on www.twitter.com/siacinc.

 ABOUT FARA
The False Alarm Reduction Association, established in 1997, is an organization of public safety false alarm reduction professionals and alarm industry representatives, whose main mission is to provide a forum for the exchange of information on successful false alarm reduction programs, to serve as a clearinghouse for agencies seeking to reduce false alarms and to foster an environment of cooperation among law enforcement, the alarm industry and the alarm user.  For more information, visit www.faraonline.org.

 ABOUT Engineered Protection Systems, Inc.
Engineered Protection Systems, Inc. was founded in Grand Rapids, Michigan in 1955. What began as a modest, local operation with a handful of employees has blossomed into a multi-state company with more than 225 employees and approximately 20,000 customers, three additional Michigan branch offices and thousands of satisfied customers. In 2017, EPS Monitoring Center Operations Manager Josh Sanders was a finalist for TMA’s Monitoring Center Manager of the Year, and Dielle Holmberg was a finalist for Monitoring Center Operator of the Year.

 

 

CSAA General Membership and Committee Meetings at ESX 2017

The schedule of CSAA meetings at ESX 2017 is now available. Meetings will be held during the afternoons of Monday, June 12 and Tuesday, June 13.

Make your plans now for ESX — hotel rooms are in high demand in popular Nashville, TN.
The ESX Premium Pass, with access to all event activities, is just $199 at the early bird rate. This fantastic rate is offered in celebration of the 10th annual ESX event.

Register early to receive ESX premium registration for only $199! Take advantage of this spectacular opportunity to attend for the first time or to bring additional staff from your company.

Check out the “Maximize Your Monitoring Center” education track to get a preliminary look at the professional development CSAA has in store for you at ESX.

Register Now. $199 Early Bird rate is offered through April 21.

View the CSAA Meetings Schedule for June 12 and June 13.

Rapid Response is the 2016 CSAA Central Station of the Year

Vivint and Vector Also Honored at ESX on June 9
CSAA is pleased to announce the four winners of the 2016 Excellence Awards:

Central Station of the Year
Rapid Response Monitoring Services, Inc.
Central Station Manager of the Year
Michelle Lindus, Vivint Smart Home

Central Station Operator
of the Year
Amy Cerney, Vivint Smart Home

Central Station Support Person of the Year
David Carter, Vector Security, Inc.

Excellence Winners with Pam June 2016

From left: Vivint’s Amy Cerney and Michelle Lindus, CSAA President Pam Petrow, Rapid Response President Jeff Atkins, and representing Vector’s David Carter, Vector Central Station Manager Sal Calafato following the presentation of the 2016 Excellence Awards. Photo by Elizabeth Lasko.

 

Rapid Response’s core belief is three-pronged: people, training, and technology. The Excellence Awards judges determined that this outstanding company proved to deserve the spot at the pinnacle of our industry. Rapid’s application detailed extensive plans for disaster recovery, false alarm reduction, education and training, technology innovation, customer relations, and community outreach efforts including charitable activities. Its leaders are heavily involved in bettering the industry through volunteering with industry associations to advance important issues such as standards, public sector engagement, and legislation.

Michelle Lindus is Central Station Manager at Vivint, where she leads a team of 140. She participated in the establishment of Vivint’s HOME Quality Service policy to ensure world-class customer service and heads the team that specializes in false alarm reduction. A perpetual student who is always reading, researching and testing new ideas, Michelle has a passion for service in the alarm industry that compels her to work holidays alongside her team and volunteer her off time to CSAA education programs.

David Carter is East Central Station Tech Support Leader at Vector, where he started in 1997 as an operator in data entry. He is a key member of the Disaster Recovery Team and excels at quickly troubleshooting and solving phone carrier issues. Always striving to expand his knowledge, David is known for his willingness to travel to other sites for technical projects and to stand in as an operator or tech support representative whenever needed, and for his commitment to ensuring no piece of equipment ever fails.

Amy Cerney has been a Monitoring Representative at Vivint for ten years. Her responses are frequently featured in company-wide reports of exceptional service; she ably mentors new representatives; and is known as a comforting voice of calm for customers. She is a shining example of Vivint’s and the security industry’s core values to protect lives – last year, she donated a kidney to save the life of a Vivint co-worker.

The CSAA Central Station Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed central station (CSAA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of central station services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved central stations.

The CSAA Central Station Excellence Awards Program is sponsored by SDM Magazine.

Entries are judged by a blue-ribbon judging panel appointed by CSAA. The four winners were announced at the 2016 Industry Excellence Awards Breakfast at ESX in Fort Worth on Thursday, June 9. For past winners and more information, visit csaa.org/csaa-excellence-awards.

CSAA-Excellence-Awards

 

Chief Harlin McEwen is Recipient of 2016 CSAA Public Sector Award

Chief Harlin McEwen is the recipient of CSAA’s 2016 Public Sector Award. This special honor is given by CSAA in recognition of a public sector individual’s contribution to the alarm industry. He will be presented with the award at the 2016 Electronic Security Expo (ESX) Public Sector Luncheon on Thursday, June 9, at the Fort Worth Convention Center.

Harlin McEwen headshot June 2016

Chief Harlin McEwen at the June 2, 2016 meeting of the Alarm Industry Communications Committee at which he briefed members on FirstNet developments. Photo by Elizabeth Lasko.

“It is our pleasure to recognize Chief McEwen for his tireless efforts to advance the relationship between monitoring companies and our partners in the public sector,” said CSAA President Pamela J. Petrow.

Chief McEwen served for 13 years as the Chief of Police for the Cayuga Heights, New York Police Department before moving on to serve as the Deputy Commissioner for the NY State Division of Criminal Justice Services. He later returned to police work, serving as the Chief of Police for the City of Ithaca, NY, before taking the position of Deputy Assistant Director of the FBI.

In addition, he served for more than 37 years as the Chairman of the International Association of Chiefs  of Police (IACP) Communications & Technology Committee. During that time he was the principle representative and spokesperson for the IACP on matters relating to Communications & Technology. For this ongoing work, in 2000, the IACP honored him with a presentation of the first (and only) Lone Star Distinguished Award, and in 2006 he was elected as IACP Honorary President.

McEwen has also served as a distinguished Member of the Executive Steering Committee of the Global Advisory Committee, a Federal advisory group to the U.S. Attorney General. The GAC has been responsible for the development and implementation of numerous innovative justice information sharing standards and programs.

Since 2012 he has served as the Chair of the FirstNet Public Safety Advisory Committee. In this role he is leading the efforts of the 42-member PSAC to interact with the FirstNet Board and staff and the nationwide public safety community to develop and implement a new Nationwide Public Safety Broadband Wireless Network.

McEwen played a critical role in the launch of CSAA’s ASAP program and has worked tirelessly in its promotion.

“I am deeply honored with being selected for this prestigious award and have enjoyed working with the members of the Central Station Alarm Association for many years,” said McEwen.  “The continued close working relationship between the public safety community and CSAA is resulting in greatly improved public safety services to the public.”

 

The award recipient must be nominated by one or more CSAA members in good standing. Two CSAA Past Presidents, Lou Fiore and Jay Hauhn, put McEwen’s name forward for consideration. Fiore noted that, “An essential component of ASAP is its connection to the Nlets network. Chief McEwen was instrumental in bringing CSAA’s ASAP program together with Nlets.”

“Chief McEwen’s leadership of the First Responder Network Authority (FirstNet)’s Public Safety Advisory Committee, and his commitment to engaging the alarm industry in FirstNet’s activities, has been critical to the advancement of our relationship with FirstNet and our favorable positioning for the future,” said Hauhn.

For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 or ewlasko@csaaintl.org.