At this week’s APCO 2017 conference in Denver, The Monitoring Association (TMA) presented two opportunities for PSAPs to learn about ASAP’s winning formula for error reduction, cost containment and faster responses to dispatch.
Dozens of PSAP representatives stopped at the TMA booth in the exhibit hall to discuss with TMA staff how the technology works and how it can be implemented.
About 75 conference registrants attended the special session “ASAP to the PSAP: A Win-Win for Public Safety and the Alarm Industry” on August 13. Subject matter expert Bill Hobgood, TMA Executive Director Jay Hauhn, and representatives from PSAPs in New York, Arizona and Washington, DC discussed how the program reduces 9-1-1 processing and response times to alarm events while eliminating telephone calls and miscommunication errors between monitoring centers and PSAPs.
ASAP progress and outreach efforts are seeing results. “What was different from our past appearances at APCO was that this year, there was a significant increase in PSAP personnel who had already heard about ASAP and had already taken steps to educate local decision-makers about its value,” said Hauhn. “We even had a number of PSAPs from states where ASAP is not yet implemented mention to us that they hoped to be the first in their state to do so!”