Alarm Detection Systems in Aurora, IL Wins PDQ for Second Time

 TMA member Alarm Detection Systems in Aurora, IL has won the Police Dispatch Quality (PDQ) Award for the second time. They were honored at ESX in Nashville, TN last month.
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Pictured, left to right: Keith Baird of Honeywell; Ed Bonifas, Melissa Hodgetts and Ed Lubic of ADS; SSI Editor-in-Chief/Associate Publisher Scott Goldfine. Photo by Matthew Lynn Photography.

The Police Dispatch Quality (PDQ) Award program targets the alarm management issue by recognizing those installing and monitoring companies that follow established industry practices and partner with law enforcement to achieve the highest quality in minimizing police dispatch requests. It was established jointly in 2005 by the Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA) and SECURITY SALES & INTEGRATION, and now also officially endorsed by the Installation Quality (IQ) program and sponsored by Honeywell.

ADS has been a leader in dispatch reduction efforts for over two decades. They were one of the very first companies to appoint a staff position to review the previous day’s dispatches, call customers, determine corrective actions required and apply the necessary resources to resolve the issue.

The goal of the PDQ program is to raise industry-wide awareness, motivate alarm companies to be proactive and provide models that work for others to follow. TMA thanks and congratulates Alarm Detection Systems of Aurora, IL!

TMA Member Alarm Detection Systems, Inc. Promotes Tim Watson to VP of Sales

Tim WatsonIn January, Alarm Detection Systems, Inc. (ADS) announced Tim Watson as the company’s Vice President of Sales for ADS and its western operation, Safe Systems, Inc. (SSI). Tim will be responsible for sales team leadership, driving revenue, and execution of marketing strategy.

Tim comes to ADS with over 22 years of industry experience, working for ADT, Bay Alarm and Safe Systems (SSI). Tim started with SSI in 2010.  Company revenue has increased by 56% during his tenure, growing Safe Systems into the most significant local security company in Colorado.  Tim has enjoyed a successful and diverse career outside the alarm industry, working as an entrepreneur and executive coach.

Robert Bonifas, ADS’ Chief Executive Officer & President, stated that “We are very excited to promote Tim to this key role. He has demonstrated impressive success in building sales teams, expanding markets, and creating customer loyalty.”

Hamilton County/Chattanooga is 1st PSAP in Tennessee to Implement ASAP

ASAP-Concept1DOn November 1, Hamilton County / Chattanooga, TN became the 30th 9-1-1 PSAP (Public Safety Answering Point) in the United States and the 1st in Tennessee to implement the ASAP-to-PSAP service (ASAP®). Tennessee is the 11th state plus the District of Columbia now open for ASAP traffic.

ASAP, launched in 2011 as a public-private partnership, is designed to increase the accuracy and efficiency of calls for service from alarm companies to PSAPs. The ASAP service utilizes ANSI standard protocols developed cooperatively by the Association of Public-Safety Communications Officials (APCO) and The Monitoring Association (TMA).

“Implementation of the ASAP-to-PSAP [service] will help eliminate the potential for clerical errors, cut call volume to the 9-1-1 Center, and most importantly, reduces 9-1-1 call-processing times by as much as 2-3 minutes. This will help save lives, protect property, provide faster response times to in-progress events, and potentially help apprehend more criminals,” Hamilton County officials said.

Nashville-based ADS Security was the first alarm monitoring company to go live with Hamilton County. “The district is very appreciative of ADS Security’s support and work in helping us bring this new technology to our citizens,” said John Stuermer, executive director for Hamilton County Emergency Communications District.  “ADS demonstrated great leadership and commitment to providing the highest level of alarm service response to their customers.

Additional alarm companies quickly followed ADS. Vector Security and Rapid Response went live with Hamilton on November 2, and Vivint, Protection One, Monitronics, Guardian Protection, and Affiliated are scheduled to go live in the upcoming days, followed by ADT.

Read Hamilton County’s announcement

More information on ASAP

 

Throwback to 1911: Rules for “Troublemen”

Thanks to CSAA Past President Bob Bonifas for sharing a copy of the Chicago Telephone Company’s “Rules for Troublemen” from 1911.

“It looks like in 1911, ‘troublemen’ were still on horses, and I would assume the alarm industry techs were as well,” commented Bonifas. “I thought this was an interesting piece of history on communicating to employees in the jargon of the day — an interesting perspective from a bygone era.”

Check out the 1911 Rules. How do your present-day customer service rules compare?

 

At June AICC Meeting, Important Security Industry Trends and a Birthday Celebration

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At head table, left to right: AICC Chair Lou Fiore; CSAA Past President Bob Bonifas; Rep. Chris Collins (NY); AICC lobbyist Bill Signer; CSAA Past President Bob Bean, CSAA Counsel Mary Sisak. Photo by Steve Surfaro.

At the June 4 AICC meeting in Washington, DC, alarm industry leaders gathered to discuss the latest technological trends and legislative issues affecting the security industry.

Two members of Congress addressed the committee: Representative Christopher Carl “Chris” Collins, 27th District, New York, and Representative William H. “Billy” Long II , 7th District, Missouri.

Other presenters included Alexandria, VA Police Chief Eddie Reyes discussing “Body Cameras and Their Data Storage and Transmission,” Matthew Meade, co-chair of the Cybersecurity and Data Protection Group for Buchanan Inghersoll & Rooney PC, and Axis Communications’ Steve Surfaro on “The First Responder of the Future.”

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Bob Bonifas. Photo by Elizabeth Lasko

During the meeting, members also celebrated the birthday of CSAA Past President Bob Bonifas.